"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Price and discounts misrepresented. Never got original notice/receipt of purchase and had to chase my order. lots junk email.
On a positive note, some of the customer service folks were very nice and generally responsive."
"I signed up for 10% off, but it wasn’t available for the item I purchased. Bait and switch."
"I shop here because they have a great return policy "
"The website was very easy to use and view. Great products at reasonable prices. "
"You got me to sign up to emails for a 10% discount but whe I applied it you wouldn’t give it: not cool!"
"Initially, the frames I wanted were out of stock. EZ offered me another option. Great communication the whole time. Turns out I got the frames I wanted at the price I wanted to pay. Good experience, "
"The best part about EZcontacts is that you know the price and they ship quickly! "
"Purchased Maui Jim sunglasses for my husband. The glasses were on sale and I was able to use a discount code as well!"
"The plus is your companie has a phone number to contact
Fast delivery
"
"Easy to re order. Love that they keep everything on file
"
"I have used EZ Contacts for my husband's prescription glasses since 2021. I have reordered twice, and they have been awesome! Once my points go through with shipment, I will purchase readers for myself. The quality of the glasses is excellent, and you can choose free standard shipping. "
"ordering contacts was easy and prices are reasonable. Thanks very much!"
"Easy and quick and I saved money "
"Loser company cannot ship in one week"
"So easy to navigate the website and they had the best prices on my special contact lenses "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
”