"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"cheapest contact pricing online "
"I not clear to this moment if Im surely getting my 1.75 added strength..... if Mid = 1.75"
"5 seconds to make the order purchase! Returning customer for years"
"Placed order for sunglasses. It was a breeze. "
"Easy to use and quick. Best deals I could find. "
"Always easy to get my vision test, order along with fast free delivery! "
"There is no discount on contacts only glasses "
"Easy website, quick service and the most affordable out of all sites. "
"glasses were everything that I expected them to be, and they are comfortable. They also came with authentic packaging and tool to help adjust screws in the glasses if needed. I will definitely be back to order more soon! At first I was a bit nervous, but I would recommend purchasing! (Shipping was also pretty quick) "
" A quick and clear way to order contacts. I've never had an issue with this company. I've been a customer for 6 years."
"I needed a pair of prescription sunglasses for a trip to France and so a month before I decided to order them through ezContacts. Per their leadtime information it takes seven days to Make their prescription sunglasses. They say it could possibly take an additional three days to have them delivered To be made so that’s a total of 10 days. I ordered them on September 30 and followed up on October 14th and was told that they had not received them from the manufacturer yet. They hadn’t even started making the lenses more than two weeks after ordering. I spoke with the sales rep and she told me that they were in the lab being made and that she would have them overnighted to me. Even though I had already paid for expedited shipping, she upgraded my shipping to overnight and charge me an additional $20 to get them to me in time. I agreed to pay the additional $20 and believe that my glasses would be made and shipped to me that week. I followed up two days later to make sure that they were made, and on their way to me and were told by the customer service rep that they had not been made and that they were closing their office for over a week and I would not receive my glasses.
Needless to say, I canceled my order and the glasses were never made, and I actually believe that they were never even in the lab. Just lots of lies. I canceled my order on October 28 and the glasses had never been made. Needless to say, I did not have any prescription sunglasses for my trip.
Will never do business with this company again.
"
“Hi there,
Thank you for reaching out and providing feedback. We sincerely apologize for the significant delays and confusion you experienced with your order. It’s clear that we fell short of your expectations, and we deeply regret that your glasses didn’t arrive in time for your trip.
We understand how important it was for you to have your prescription sunglasses, and we completely acknowledge the frustration caused by the delays and miscommunication. Upon checking your order details, it seems there was a breakdown in our processing, and we failed to keep you properly updated on the status of your order. The experience you described is far from the standard we strive to provide, and we are sorry for the inconvenience this caused.
We also understand how disappointing it must have been to pay for expedited shipping only to encounter further delays. Rest assured, we are reviewing our procedures internally to ensure better transparency, communication, and accountability moving forward.
Once again, we apologize for the frustration and inconvenience this has caused. If you'd be open to discussing this further, we'd appreciate the chance to resolve the issue and regain your trust. Thank you for your feedback, and we’re sorry we didn’t meet your expectations this time.”
"It was very simple to setup account place order and upload script in less than 10 mins!"
"Always quick to verify prescription and orders ship put quick! "
"Questions answered quickly and product perfect"
"Good product, good price. Fast delivery."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for taking the time to share your feedback regarding the cost of your recent purchase. We understand that good pricing is important, and we appreciate you bringing this to our attention.
Upon reviewing your order details, we note that you received a significant discount on the item, bringing the price down from $50.00 to $37.95. We strive to offer regular deals and promotions and encourage you to consider subscribing to our email list or checking our website for upcoming offers.
Additionally, we have a convenient price match policy and our EZPoints loyalty program, which allows you to accumulate points for further savings with every purchase. You can find more information about these programs on our website.
We hope this information clarifies our commitment to value and encourages you to consider future purchases with us. Should you have any further questions or feedback, please don't hesitate to contact us.
”