"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I have purchased a few pairs of glasses and the quality was great and delivery was timely. Customer Service was also great. Going foreword I will always purchase my sunglasses from EzContacts.
Thank you"
"I ordered my glasses in May and I still haven’t received anything at all about when I will receive them and it’s the end of July almost and still nothing I wouldn’t buy anything from here if my life depended on it!"
"Great price for Oakley glasses I have nine pair"
"Great price. Ridiculous to have to enter all scrip info.- you’ve got the scrip- just read it!"
"Best price I found and no coupon was needed. Website was very easy to use."
"I have emailed them to inquire about the status of my order (been about 11 days since), it is still in processing status. To this day, still nothing; least they could do is to let me know if it's backordered or if there's an issue or something.
Update: Jul15th…
Olivia Miller responded saying that the product was shipped on June 19th! She’s either lying, or lacks attention to details. That is not possible, Olivia; the order was placed on June 30th! Unless, ez contact is clairvoyant? Impressive…NOT.
"
“Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on June 19th, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
”
"I ordered my glasses May 31st. It's not July 16th and the glasses are still being processed. Inexcusable. As a courtesy I'm getting expedited shipping when the glasses are ready. We are beyond the 4-6 week timeline with no confirmed date. The savings are just not worth it. "
“Hi there,
Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order. We expect to receive your frames shortly.
If you prefer to cancel your order feel free to reach out to help@ezcontacts.com.
We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com.
Thank you again for your feedback!
”
"Easy to order and great service"
"Have used company to order before, product is as displayed and order was promptly sent."
"Awesome service and cheapest contacts "
"Great price easy order will render again"
"Fast,Easy, price can’t be beat"
"The sunglasses I was waiting for took a long time to come - I can understand that - they are gorgeous (Maui Jim Cheetah 5). Whenever I contacted EZ Contacts, they were great in letting me know how that they were on top of the order. The sunglasses were worth the wait. Thanks! Susan"
"i really need contact lenses it was a good buying experience."
"Ive been getting my contacts from them for years."
A rep from EZContacts, Olivia_Miller, has responded:
“Hello,
We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase.
Providing exceptional service to our customers is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. Additionally, we are in the process of updating our website to provide more accurate shipping time estimates.
Rest assured, we are prioritizing your order and taking all possible measures to expedite its delivery. We truly value your patience and support as we work towards resolving this delay.
Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com.
Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.”