"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Fast shipping and great product! "
"Love them and the prices... easy to order"
"Shipping was quick and everything arrived as ordered."
"This is my second time ordering from y'all since y'all were SO helpful the last time I ordered and something went wrong with my order. One of your customer service reps got it handled it under a day! thank you! "
"I ordered and they never had them delivered and then refused to re-send them. After I told them off, they claimed they re-sent them but I never received those either. The people I communicated with were either really really stupid or had no understanding of the English language as I kept telling them the same thing over and over and over and I had to go without contacts for nearly a week before I got them from another vendor. They ****! "
"Easy to use the site. Got what we wanted at a very good price. Free shipping!"
"My order was significantly delayed and I had to reach out multiple times for updates. Each time the representative said, "Sorry an update wasn't automatically provided". Customer service via phone was pointless. Did have reasonable response to online chat. Glasses finally arrived and I am happy with product at cost I paid. Be prepared for it to take a while though."
“Hi there,
Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order.
We are please you received your frames and that you are satisfied with them!
To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays.
In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns.
We appreciate your business with us and wish you a wonderful day ahead.”
"I found it easy to order and the price is good!"
"I've shopped here before and have had good experience. They have the best prices too. "
"I like ordering from you but would like to receive free shipping also."
"It was easy and direct to order contact lens."
"love the selection of frames and fast shipping second time buying and will continue to buy from eazy contacts "
"best price for my contacts out of all the other online contact sites!!!"
"Good price, Great quality, love it"
"Good AWESOME GREAT INCREDIBLE "
A rep from EZContacts, Olivia_Miller, has responded:
“Hello,
We appreciate you taking the time to provide feedback. At EZContacts, we are dedicated to delivering exceptional customer service. We deeply regret any dissatisfaction experienced in your recent interaction with us.
It has come to our attention that your shipment has been lost in transit, leading to the delay. We fully understand the frustration this may have caused and sincerely apologize for any inconvenience.
Should you require further assistance, please do not hesitate to contact us at help@ezcontacts.com.”