"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I bought some sunglasses on a cruise that I loved. I looked for them online to buy another pair in different color and found them cheaper on EZContacts. They were actually cheaper on EZContacts than anywhere else I found on the internet. Fast shipping and exactly what I ordered. Very happy and will purchase from them again."
"Great selection, easy ordering, quality product!"
"I get too many emails from this company, but the contacts are fine and best price I've found for the product."
"Out of strong . Then sent wrong size"
"Arrived quickly and in good condition."
"Disappointed that I couldn't use the free shipping option. Whoohoo I saved $7 instead of $10."
"You always seem to come through and get me what I need but verification always holds up the process. "
"Easy process happy with them! "
"It should have been free shipping and option for expedited shipping. "
"Repeat customer 3 years going! I wish the prices were cheaper across the board for contacts (but that's not EZ's fault). Still best prices out there!"
"I had the greatest experience with this company!"
"Bad service, deceitful, long return delivery for faulty same chipped or scratch. Was suppose to be redone for chip or scratch on center on lens, but returned to me with apparently repolished and buffed out on scratch still there. Took from MAY 28 when I Ordered, to 2 1/2 weeks after to receive, then 2nd time received just yesterday on JULY 16th 2024. Now spot still there, and this is my 2nd time placing over 700.00 Order for 2 pairs! Returning, NOT wanting a wait for a possible 3rd Mistake or attempt to fix what they messed up on the 1st time without REDO' ing as Promised? Disappointed, taking bisiness elsewhere from now on! Want a FULL REFUND!"
“Hello,
We are truly sorry to hear about your negative experience. We apologize for the inconvenience and frustration you have faced with your recent orders. This is definitely not the kind of service we strive to provide, and we understand your disappointment.
Your feedback is valuable to us, and we want to make things right. We will issue a full refund as soon as your frames arrive back to us. We also want to assure you that we are taking steps to address the issues you have raised to prevent similar situations from occurring in the future.
We appreciate your understanding and hope that you will give us another opportunity to serve you better in the future. If there is anything else we can do to make this right, please do not hesitate to let us know. Thank you for bringing this to our attention.”
"Making business with you, gents, is always easy and fast, thanks. Please keep always good prices"
"Fast shipping authentic designer love it! "
"Like the website, recommended to a group of friends , this group have 400 peoples , they like it. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
We apologize for the inconvenience you experienced with your recent order. We understand the frustration of receiving the wrong item, especially when the previously requested item was out of stock. Please contact our customer support team, and we will work to resolve this issue for you as quickly as possible. Thank you for bringing this to our attention.
We look forward to the opportunity to serve you better in the future.
”