"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"very easy to order ! love it . cheaper then other optic lenses places . "
"I received my contact lenses very quickly. All was as it should be"
"Not happy with wait time because it was suppose to ship in 7 days"
"have been ordering glasses from you guys since 2022, will always be my #1 for glasses! "
"I had a few questions before placing my order and your customer service was timely an helpful."
"So simple, great price, fast checkout"
"I found on line the most cost effective way to buy glasses"
"The online ordering process was very easy. Found the item at a great price. And free shipping too."
"Ordered sunglasses on 6/4/2024. Currently 7/19/2024 and no sunglasses and no info from EZcontacts."
“Hello,
We acknowledge receipt of your review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery after making a purchase. We want to assure you that the service level experienced in this instance does not align with our usual standards.
We are currently in the process of implementing more efficient and effective systems to expedite our product shipments and updating our website to provide more accurate shipping estimates. We immediately let you know about the delay on June 19th when we found this issue.
Rest assured that we are exerting every possible effort to expedite the processing of your order. Your patience and understanding during the resolution of this delay are greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us at help@ezcontacts.com. We value your business and look forward to resolving this matter to your satisfaction. Wishing you a pleasant day ahead.
”
"Waited over a month to get an email that said they were experiencing delays and would ship “soon”. After another week, I asked how much longer and was told another month and a half. Cancelled order. "
“Dear valued customer,
We appreciate your recent feedback and would like to extend our sincere apologies for the delay in processing your order. Please be assured that we are dedicated to expediting all orders and aim to dispatch them promptly. We understand the inconvenience caused by this delay and regret any frustration it may have caused.
Should you require any further assistance, please do not hesitate to contact us. Your understanding is greatly appreciated, and we hope you have a pleasant day.
We are committed to enhancing our service and look forward to the opportunity to serve you better in the future.”
"This is my 3 rd time ordering from your website and I appreciate how easy it is to order from the website. "
"5 Stars for Rachel only. She's the only one doing her job and everything she can to make sure the customers get their order. I was one of the fortunate ones though others claimed they never received theirs. I'm sorry to say that I can no longer do business with this company after all the chaos that I went thru. Best wishes to Rachel. Best wishes to everyone else in hopes to improving the customer service & "all "customers receiving their orders"
"Beautiful designer sunglasses at a great price. Awesome commutation and even billed my insurance for me!"
"I was pleasantly surprised at the service . Will purchase more items withEZContacts !!!!!"
"I've recently tried to place two orders with the easy contacts. In both situations I was informed several days later that the product was going to be on back order and would not be able to ship for quite some time. They'll show the product in stock and even allow you to pay for expedited shipping, but failed on both instances."
“Greetings,
Thank you for providing feedback on your recent orders with EZContacts. We sincerely apologize for any inconvenience you may have experienced.
To address your concern about expedited shipping, we want to clarify that if a request to remove expedited shipping is made before an item ships out, EZContacts will be more than happy to accommodate the request.
Upon reviewing the information provided, we noted that your order was shipped one day after it was placed. Therefore, we are uncertain as to the specific delay you are referring to. We are committed to providing exceptional service and would appreciate the opportunity to further assist you.
Please feel free to contact us at help@ezcontacts.com if you require any additional assistance or clarification.”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on July 11th, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
”