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Product & services pricing
4.61/5
Chance of future purchase:
4.17/5
Shipping & packaging:
4.12/5
Customer service:
3.58/5
Return/Replacement policy:
3.99/5

Verified
5/5

2020-12-07

Metal Ceiling Tiles

"Excellent prices, product and service"

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Verified
2/5

2020-12-07

Slow shipping loosing interest

"Slow shipping bummer of experience "


Rep reply posted 2020-12-07
A rep from Factory Direct Craft Supp, Redacted, has responded:

“Thank you for your feedback, Kimberly. Due to COVID-19, we are currently working with smaller crews to keep everyone as safe as possible, while getting orders shipped asap. As soon as your order ships, you will receive an email with your tracking information so that you may follow you package's journey. We appreciate your patience and understanding during this time. Thank you again for choosing to shop with FDC!”


Verified
5/5

2020-12-06

Great prices! Quality of products Great! Just wish shipping was a little faster!

"Everything was perfect, just a little too long in shipping time."

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Verified
4/5

2020-12-06

items are realistic

"I was pleased with the products I received"


Verified
5/5

2020-12-05

Berry garland

"I LOVE this garland. No mess, no glitter, just beautiful!"

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Verified
5/5

2020-12-05

Great

"Very good service and good quality items."


Verified
5/5

2020-12-05

Great prices, great items, everything you need for the Christmas holiday. First time shopper and I’ll be back.

"Great prices, great items, everything you need for the Christmas holiday. First time shopper and I’ll be back."

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Verified
5/5

2020-12-05

Always wonderful products.

"I have purchased many items from Factory Direct Craft and have been very pleased. I hope to continuing and telling friends & family to do so also. Emma Kukla"

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Verified
5/5

2020-12-04

My wife wanted two 6” LED candles

"This looked like what she wanted..."

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Verified
5/5

2020-12-04

Great service and price

"Easy to navigate the website, great prices and quick service. Very easy to checkout "

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Verified
5/5

2020-12-04

Happy Customer

"Have ordered merchandise before and thoroughly enjoyed everything."


Verified
5/5

2020-12-04

Great products

"I really like factory direct craft. Its always as pictured, & arrives quickly."

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Verified
5/5

2020-12-04

Christmas Decorations

"Purchased ornaments can’t wait for them to arrive"

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Verified
5/5

2020-12-04

Thanks FDC

"Exactly what I'm looking for at the perfect price. This is a very easy web shopping experience. Christmas wouldn't look the same without FDC. "


Verified
5/5

2020-12-04

Great service

"Have ordered several times. Always received order in a timely fashion. Thank you for your many hard to fine craft supplies."