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Product & services pricing
4.61/5
Chance of future purchase:
4.17/5
Shipping & packaging:
4.12/5
Customer service:
3.58/5
Return/Replacement policy:
3.99/5

Verified
5/5

2020-07-11

Excellent customer service, lightning fast shipping, items just as describe

"I especially like the way your website is on the user end. The 'compare' size snapshots are informative; the 'see similar items' very much help pull an overall project to completion. Thank you so much."

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Verified
4/5

2020-07-10

Need date For arrival

"Need email information for delivery date"

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Verified
4/5

2020-07-10

Delivery timeline

"I liked everything I get but the delivery timeline is a bit long."

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Verified
5/5

2020-07-10

Fantastic

"Easy to order and great selection"

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Verified
5/5

2020-07-10

Best Place To Buy Party Lights

"Love the clear mini lights from this company as they can be used both inside and out, and come with different color cords for different applications. I often buy the white cord options with clear bulbs and hang them as "party lights" for a romantic ambiance."

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Verified
5/5

2020-07-10

Price is very reasonable

"Easy ordering. Hope item as beautiful as photo"

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Verified
5/5

2020-07-09

Nice items orders come quickly

"Received lot of craft supplies, happy with all I ordered "

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Verified
5/5

2020-07-09

Why I like Factory Direct

"The few times I have ordered they provide information if it is in, out of, or if running low on stock.
The order arrives in a timely fashion and you never get ambiguous messages saying in the orient and expected times that never seem to happen up to six months later.
"

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Verified
5/5

2020-07-09

great choices

"very easy to find the right beads."

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Verified
5/5

2020-07-09

Ornament embellishments

"Glad to find what I needed "


Verified
5/5

2020-07-08

Arrived So Quickly!

"I ordered a set of outdoor string lights. They are excellent quality for the price, arrived packaged securely and they work! Thank you."

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Verified
5/5

2020-07-08

Excellent response and shipping time

"I have received quite a few items for my fairy garden and the quality of these fairies is fantastic. I love that it is identified that they are shipped right here in the US
The price and quality are wonderful
"

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Verified
5/5

2020-07-08

Great quality doll wigs!

"best priced/quality doll wigs"

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Verified
4/5

2020-07-08

Very easy ordering

"Everything was fast & easy!"

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Verified
3/5

2020-06-16

I am mostly happy. One came broken.

"One table l had to glue. My reading glasses were missing. I did not like the bedding on the bed. Otherwise I really love the things I ordered. I keep ordering more."

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Rep reply posted 2020-06-16
A rep from Factory Direct Craft Supp, Redacted, has responded:

“Thank you for sharing your feedback, Janell. At Factory Direct Craft, we have a 100% satisfaction guarantee. Please inspect your purchases immediately and notify our customer service team of any damaged, incomplete, or inaccurate shipments so that we can help resolve any issues. If, within 30 days, you are dissatisfied for any reason (ie. bedding on the bed), you may return your purchase for a full refund of the merchandise value.

We appreciate your business and look forward to serving you again in the near future.

Thank you,
Jessica McKendree”