Product & services pricing
4.64/5
Chance of future purchase:
4.18/5
Shipping & packaging:
4.13/5
Customer service:
4.04/5
Return/Replacement policy:
3.44/5

ResellerRatings
Verified
5/5

2020-07-20

Doll arms

"Great selection and reasonable prices!"

Pricing of products and services
Likelihood of customers making future purchases

ResellerRatings
Verified
5/5

2020-07-20

Perfect!

"FDC has everything I need and super fast delivery! Have ordered from them many times."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

ResellerRatings
Verified
5/5

2020-07-19

"VERY CRAFTY" WEBSITE W/EXCEPTIONAL DESCRIPTION OF ITEMS.

"EVERYTHING I WAS INTERESTED IN WAS AT MY FINGERTIPS FOR WHICH I WAS APPRECIATIVE. I WOULD LIKE TO SEE MORE VERY MINIATURE INSPIRATIONAL/RELIGIOUS SETS FOR PLACEMENT ON MINIATURE TREES (6" TO 8" TREES). MINIATURES TO BE EQUIVALENT TO SMALLEST OF MINIATURE DOLLHOUSE ACCESSORIES.
"

Pricing of products and services
Likelihood of customers making future purchases

ResellerRatings
Verified
5/5

2020-07-19

"Rec’d product in a timely manner."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-18

ooden spools

"I google wooden spools because I needed some for a Halloween decoration. I found this store and was very pleased to find the size I need fairly quickly. The checkout process was fast and easy"

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-18

Great service!

"I have used this company before and they are usually quick and accurate. Thank you."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-07-17

Jewelry case

"We’ll see when articles arrive"

Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2020-07-16

Assorted items

"I love the items I've ordered from you. They are good quality, and hold up. The only reason I gave 4 stars is because the shipping cost for small items is too high."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-15

Nicole was great.

"She helped excellently she understood my problem"

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-07-15

Happy Crafter

"Always receive awesome orders quickly"

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-15

Excellent

"All items were as desired."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2020-07-15

Inability to log in.

"I tried for two days to log in. Password would not work and never received your email back to change password. Unfortunately I missed put on 20% off sale.
It was very frustrating.
"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-07-15
A rep from Factory Direct Craft Supp, Redacted, has responded:

“Thank you for providing your feedback, Sharon. We apologize for any confusion during your shopping experience. It doesn’t look like you have an account set up our website. For security purposes, our site does not mention if you have an account or not when resetting your password. In the future, you can always sign up for an account, or log in with an Amazon account for your convenience.

If you ever have any questions or concerns, please don't hesitate to reach our customer service department as they are more than happy to help you!

Thank you,
Jessica McKendree”


Verified
5/5

2020-07-15

Excellent

"it was fast lot 1d3tof varieties "

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2020-07-14

Easy

"Easy to order and quick to receive"

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-14

Excellent Buying Time!

"Different items you can' find in stores! Good prices with fast delivery. I like that there are sales and offers.I also like that they show you how big or small the item you might be buying is...that is a GREAT help in decision making."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process