"I had an issue with an Aaron Judge signed Baseball. I sent an email to Fanatics returns and within an hour had a response from Sonia B. She sent a FedEx postage paid sticker to return the ball. She also created another order and sent out another ball immediately. I actually had 15 days to do return so could have had newly ordered ball before sending back the other. Sonia B. was very helpful and quick to respond to emails. Thank you for your amazing service!"

"Lauren Alfonzo provided excellent customer service and kept me advised at all times to correct an incorrect shipment. "

"Horrible return!
1. took over a month to return a gift! with numerous chat session with customer service
2. after a month, they return the $ (can not confirm) to the original purchaser, when I clearly asked for a gift return
3. after they return $ to original purchaser, told me sorry they can not do anything for me! To get the same product that I wanted (just larger size), i had to pay 50% plus shipping. This was a gift from my son's friend, why do I have to pay for it? "

"I called in to get help from Melina with registering my autographed football, as I was having an issue trying to verify it. Once we spoke, and was going through the steps, she noticed that the link I was looking for does not come up on my mobile phone, so had to do it on my desktop or laptop. She directed me to the link and also sent an email with the verification paper. Melina was extremely helpful, polite and made the process much easier. Great service"

"I was a bit reluctant of handling my inquiry via online chat but Melissa was extremely prompt, thorough and professional. Much appreciated!"

"Melina Nicolaides was beyond helpful and took care of every need while helping me deal with a defective item that came in. She provided me with the appropriate steps on what to do within the return process. "

"Melissa Ospina provided me with excellent customer service! "

"Jersey looks great in pictures but wait for the shock and disappointment to set in to see the jersey that you paid top dollar for customization with cheap "twill applique graphics". Nope!!! False advertising at its' finest! Cheap iron-on plastic letters and numbers.

And-NO RETURNS on custom jerseys so I'm stuck with a plastic custom jersey that will flake away after a first wear.

Extremely poor quality for a high-priced jersey.

Stick with your local sports store to see and feel the quality of the jersey. Avoid this basement-run online store at all costs!

Oh-and they don't have an email address you can contact them through!!! How is that for customer service!!!


**Address not found
Your message wasn't delivered to ****@**** because the address couldn't be found, or is unable to receive mail.**

"

"I had an issue with one of my orders and Melissa Ospina did a wonderful job of taking care of me. I had ordered a plaque which arrived damaged, and upon hearing my case, Melissa quickly sent out a replacement with lightning fast shipping. She resolved my issue quickly and in the end I couldn't have been happier with how she handled my case. It's nice knowing that I am in good hands because lets face it, thats what we want most after spending a ton of money following your favorite underdog's super bowl victory! (fly eagles fly) Will gladly do business with again."

"I had placed an order for an autographed picture of Nick Foles and the original ship date was February 12. It was then changed
to March 28, and then I was told it was going to be delayed again and they did not know for how long. I contacted Fanatics to cancel the order. Genevieve Busby handled my request quickly and professionally. I certainly appreciated her help."

"I ordered a personalized jersey based on what was seen on the site. What arrived was something else entirely. The name on the back of the jersey, which was show nice large block lettering what TINY compared to the size of the jersey. The numbers seemed small also, but the name was absurd. Would NEVER by another personalized item from this site if I were to buy anything at all. "

"Had to cancel a order represenatives were very understanding and it was taken care of in less than a day"

"Genevieve is a great customer service representative! She helped me out and answered my question involving tracking an order down. Thanks!"

"Great cs. Helped me with my problem and came to a very reasonable solution. "

"She made my return process so easy! Originally when I had called I was aggravated that the website wouldn’t allow me to return my order and vowed to myself I would never use mlbshops or fanatics ever again, but as soon as I spoke to Lauren she immediately was so sweet and helpful that I will def be using the company again! 6 stars!!"