Product & services pricing
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Chance of future purchase:
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Shipping & packaging:
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Return/Replacement policy:
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5/5

2021-01-30

Every company should be like this!

"Easy to use website, fast and great experience. I ordered the wrong refrigerator filters, totally my mistake and they refunded my purchase right on line no questions asked. I reordered the correct filters and it was quick and easy as always. Great company!!!
"

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

1/5

2015-10-27

Smacked over the head.

"I had auto ordered the fridge filters and they arrived on time but after a year I checked my bill and the price had doubled , no notification just a huge increase. I went to another site and ordered them much cheaper. Keep an eye on this guy. "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A

5/5

2021-01-25

Great price, shipping and handling, and supply.

"I love shopping for my Cullingan filter with this store. The prices are consistent and I know I dont have to worry about receiving the wrong filter. I highly recommend Filter Fast store, especially for higher quality filters and time I save not having to shop around."

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

1/5

2021-01-22

False shipping claim

"Ordered a refrigerator filter 1/15. Received notice it was mailed 1/16. It’s now 1/21 and post office has yet to receive package. The company does not respond to repeated inquiries. Stay away. They need to change their name to slowfilter or nofilter."

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

1/5

2021-01-21

Filters Fast shipped damaged and unusable furnace filters and I cannot get a refund.

"Filters Fast shipped damaged and unusable furnace filters and I cannot get a refund. The outside box was undamaged, but inside all six filters were crushed. I did not notice the damage for weeks because I did not open the box immediately. On their site I have asked twice for a refund and get no reply at all. "

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

2/5

2021-01-20

Partly missing

"I'm missing part of order 12513630 n95 mask"

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

5/5

2021-01-15

Filters Fast

"Awesome service delivery may be slow but they stand behind their products. Good return policies."

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

5/5

2021-01-15

Long Time Satisfied Customer

"I've been using Filters Fast for over 10 years to buy refrigerator, furnace, portable humidifier, air purifier, and whole-house water filters. I've never had any sort of issue. Shipment is always prompt and the prices competitive on brand-name products. I've also never had a problem finding what I need as their selection is complete."

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

3/5

2021-01-15

Fix your website please

"I initially liked the convenience of Filters Fast, especially the regular deliveries. I don't remember what happened the first time but the second time I needed to upgrade my credit card. Good luck finding the place to do that on your website for the filter club. After much searching I finally found it and then I had to hit "send next shipment now" in order to get my pre0ordered filter. Waiting to see what happens in June."

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

1/5

2021-01-14

the threads were wrong on the sumps and coud not use them and I returned 4 of the wrong size and not seen a refund. I may have missed it

"I ordered 4 of the wrong size and sent them back for credit but I have not seen a refund, I talked to a different person to get the right size but the thread size is incorrect for my Travel Supreme so I am out another pair of sumps. I will take the blame for the last ones. Sorry They seem like top shelf material but I cannot use them. "

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

5/5

2016-08-17

Love Filters Fast, They Have Everything you Need!!!

"I've been ordering from them for years. I get air filters for my AC and water filter for my refrigerator. They always have stock and they ship right away. I guess shipments are slow right now because of the Covid vaccine roll out because it took a while to get my order. Luckily I always order before I run out so it was not a problem.

Keep up the good work Filters Fast!!!
"

Pricing of products and services
Likelihood of customers making future purchases

1/5

2021-01-03

I had made an order for MMM filters in Sept. 2020. I was told that the filters I needed 23.5X23.5X1 were in stock.

"The girl I spoke to claimed the MMM filters which I had bought from you prior to this were in stock and so I paid for these with a US credit card. Somehow the funds from US were converted to Can. funds and were paid. Subsequently, since that time, I received 3 notices delaying my order for months and finally asking me to transfer my order to your brand. I was using the MMM brand for years and were excellent. I asked for my deposit back and received the funds in US dollars. Needless to say I lost $5 US in this transaction. The lesson about this transaction is the girl who answers the phone and takes the order is incompetant."

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

1/5

2020-12-16

Filters Fast is an Internet leech

"This company purports to provide filters periodically as you need them. They offer to let you schedule delivery. If only they would follow the schedule you set. Later as the unused filters pile up and you change the delivery interval they again don’t follow the altered schedule. So, with a closet full of filters try and eliminate your subscription. These charlatans make it as hard as possible to kill your account on the web. I could not find a way so I had to call my Credit Card issuer and refuse future payments. Do not use this business unless you have an insatiable need for filters. "

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

5/5

2020-12-15

Easy to order, great service and support

"I have been buying my home's Merv13 filters for a few years now from FilterFast and I am completely satisfied with their quality and service. However, in my last order I received a damaged box (6 filters pack) which, to me, looked as if it was damaged in transit. I quickly received an apology and, after sending photos of the damage product, replacements filters. No problems, no hassles. I highly recommend FilterFast to anyone in need of filters."

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

5/5

2020-11-17

they sent the wrong filter, then made it right

"I went through the online guide to pick my filter and it chose the wrong one. When I received it, I called the company and went online. The online return was so easy I was done before an agent even came on the phone. No shipping back - just ordered me a new one. Easy. And the new filter works great!"

Product Returns/Refunds/Exchanges
Overall product shipping and delivery process