"We purchased a Fast Eddy PG500 from Firecraft. Best Price and Free Shipping! The smoker pellet grill was on back over. They said they would do everything they could to get it to us before we went up to our cabin for a 10 day escape. IT ARRIVED TODAY, very well packaged and in time to travel up north for Memorial Day Week. Looking forward to try smoking with it this next week. Thank you for the phenomenal effort to get it to us in time. Appreciate it so much......."
"I haven't received the grill yet, but the follow up and unbelievably quick response to my questions was the best I've had. Price was the main reason I purchased from them, but if I need anything else they carry and the price is close I'll still order from Firecraft."
"Grill arrived in a timely manner and in great shape. When fired up, it heated to 600 degrees in under 15 min. The grates are the best I've ever used. Actually has 3 burners that run horizontally. I have a lager Weber and a Go Anywhere gas grill and have been pleased with all of them. The Q3200 is awesome and cooks like a much larger Weber!"
"I purchased some Blues Hog BBQ Sauce from FireCraft and the deal could not have been smoother. The package arrived a day early also. Products were well packaged to minimize any issues and the invoice was included in the box. "
"On time delivery with everything as it should have been."
"My order arrived sooner than expected and was in perfect shape!"
"First of all everything was delivered perfectly and good condition. The oil drip bucket was bent up pretty bad but it is so flimsy anyways I just bent it back and it is fine. Everything else was perfect. When I ordered it said I was going to get a message within 24 hours to confirm my order and delivery. 2 days later still nothing so I left a message. I was out of town for 2 more days when I came back I had phone call telling me my grill was in town for pick-up with a trucking company. That was quick!!! No order confirmation but super quick delivery! I recommend FireCraft. Did I mention no shipping charges or Tax!!! "
"Ordered a weber replacement part to fix my charcoal grill. These guys were the cheapest and had fast shipping. Happy to do business with someone other than eBay or amazon."
"Will definitely get my next order of charcoal from these guys"
"I was shopping to replace our Weber grill after 15 years. I heard great things about Broil King as a Weber competitor. I visited a few places to look at them and most were larger than I wanted. Firecraft gave me choices beyond what I found at local dealers or the big box stores. The staff were helpful when I called to narrow down my choices. What I ffinally ordered was not in stock at their warehouse and they told me it would ship free from the manufacturer.
Their shipping information is scary. They will tell you to inspect the box, have the driver open it, and then inspect that all the contents are there and not damaged. They tell you to refuse the order if you see any problems. They warn they will not stand behind any damaged or missing parts issues if you don't follow this process. Our shipping ended up being FedEx Ground and arrived three business days after my order. FedEx Ground gave no notice of delivery (just arrived) and asked for no signature. I did inspect the outside of the box but I wasn't willing to ask the driver (who just lifted a 140 lb box off his truck and put it in my garage) to please open the undamaged box. I would have given Firecraft a 5 star rating if they didn't use what I see as weasel language in their delivery instructions. I know damage from a shipper isn't their fault, but beyond the outside box, just deal with helping a customer in whatever circumstance the customer needs help. (I suspect from their helpful manners on the phone they'd probably help if I had a problem.)
Broil King assembly was helped by decent instructions and a good video they offer online. The grill met or exceeded my expectations in every way. I'd certainly recommend Firecraft for future outdoor cooking needs. "
"Great and very easy web site to navigate. Will order from them again"
"Quick shipper, arrived with no damage. Price was great. "
"Ordered two 20 lb bags of my favorite lump charcoal and even though this was a somewhat bulky order it arrived quickly and in good condition. I will continue to order from FireCraft."
"The shipping is very quick, I usually order my lump charcoal from them and some Dizzy seasonings. With my last 2 orders the seasoning bottles have just been loose in the big box with my charcoal. When I get them, they look as if they have had a rough journey with all the scratches and coal dust on them........"
"Thanks! Charcoal arrived on time. "