ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2016-04-09

Nice wood

"Smoking a brisket with my new woods chucks tomorrow."


Verified
5/5

2016-04-05

Very happy customer

"Easy to order and it came in just a few days! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-04

GreeneDog

"I thought they did a great job. The product arrived in a timely manner and was exactly what I wanted. I also thought the price was great."


Verified
4/5

2016-03-31

Concerned

"Firecraft is a good store. Quite selling the redi check blue tooth thermometer, it's junk. Blue tooth don't work at all"


Verified
5/5

2016-03-25

As advertized

"Bought the chicken BBQ rack after returning one I purchased locally that would not hold the legs at all. This design is superior and does the job. Nice quality and fast shipping."


Verified
5/5

2016-03-25

Great communication throughout

"FireCraft was easy to work with and very communicative. I'd happily order from them again."


Verified
4/5

2016-03-24

Good but;

"Service and experience was good but item was out of stock, oops. Good follow through the though. All in all a good deal."


Verified
5/5

2016-03-23

Up and Smoking

"My smoker can in record time. Buying the M66 smoker from FireCraft was easy and at a great deal to boot. Thanks FireCraft."


Verified
2/5

2016-03-22

Still Waiting

"No delivery yet. I am still waiting for delivery and the shipping number isn't any good for FedEx shipping so I have no easy way to know when they are going to ship and it has been 8 days now. Guess I will have to call Customer Service during business hours tomorrow."


Verified
5/5

2016-03-20

Totally Satisfied

"I purchased a Good One smoker from Fire Craft and I couldn't be happier. Great price and fast delivery. Smoked my first brisket on this smoker yesterday and it was easy to use. Everyone loved it. Thank you Fire Craft."


Verified
5/5

2016-03-19

Great service

"I have placed a dozen orders in the past year and have not had one issue.
"


Verified
5/5

2016-03-08

Great company

"Highly recommended, great service."


Verified
5/5

2015-11-14

"Yes, the hardwood charcoal is great. But my review is about their Gold Standard Customer Service Rep, Brad. Fed Ex emailed me and said they wouldn't leave without a signature. I had to either stay home or pick up 110 lbs of charcoal from a Fed Ex location. You can imagine my reaction to this inconvenience. I emailed FireCraft and asked them to tell Fed Ex to leave without a signature, like has happened in the past. Brad responded immediately and said Fed Ex was concerned about theft but he had taken care of it and it would deliver the next day. I couldn't believe it was that easy, but the charcoal was at my door the next day! I emailed Brad and as a joke, I told him it had been stolen. He emailed back and I said I had scared him until he saw the "just kidding". Brad was extremely attentive and must work a very long day, based on his fast responses. I appreciated his sense of humor too! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-10-30

"Firecraft had the products I wanted. Free shipping what more could you ask. I can't get quality lump locally and Firecraft delivered. My first neopolitan with there lump had leopard spots. I wept at the last bite. Give Firecraft and Rockwood a try, you'll be happy.

Chef and Pepperhead
"


Verified
5/5

2015-10-28

"Item delivered promptly and "As Described !"