"They delivered and it was headache FREE !!! i would recommend them again !!"
"I got a exceptional product, at a great price, and it was delivered to me in a very quick fashion. I will definitely shop with them again ! "
"Ordered charcoal and orange tree wood. Received both items promptly and in good shape. Will use them in the future. "
"Had exactly what I was looking for and delivered it on time as stated. Arrived in excellent condition."
"I was trying to purchase the grill for an upcoming camping trip. If the grill was on backorder, the website should have reflected that info."
"Very quick delivery. Nicely packed. Everything was in the box. Easy to put together. Only problem my oven isn't big enough to season the unit."
"Haven't been told when it will ship. Ordered 8 days ago based on recieving it in 7 to 8 days. I will cancel on Monday if it hasn't arrived
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"FAST AND GOOD SUPPORTFAST AND GOOD SUPPORTFAST AND GOOD SUPPORT"
"Not only did FireCraft beat the competition's prices, but their speedy delivery was also impressive. The wood pellets I ordered arrived within a couple of days and the product was perfect. Their delivery charge was a third of what the pellets manufacturer wanted to charge me."
"Excellent quality! Fast delivery!"
"I purchased a grill from these guys, but the item was back ordered for about a week. I needed the delivery to coincided with some time I had off of work so I had to cancel my order and purchase elsewhere. I sent an email and within 10 minutes I had a confirmation that my order had been cancelled. After exchanging a few emails, I really felt bad that I wasn't buying from these guys. Their customer service was prompt, courteous and pleasant. I will definitely go to them first for any of my grilling needs. I'd rather give my money to someone that cares about their customer service and their customers."
"I ordered several bags of pellets to get the free shipping. Fed Ex delivered a day earlier than expected! Easy to order web site and everything you need to smoke or grill."
"FireCraft is always very timely! The packages arrive in tact and fast! I've never been disappointed! Thanks FireCraft."
"I ordered a Weber grill on April 24th. The information on the website said that 10 pieces were available and the delivery time was 2-3 days. On April 25th I received an email that the grill was backordered and estimated In-Stock Date was 5/1/2016. On May 4th I called customer service and was told that whatever they received that day was sent to another costumers. I guess to whoever placed orders before me. So I have to wait until May 9 for the next shipment from Weber to FireCraft, and hopefully they will fulfill my order. So far I haven't receive any official message from FireCraft about another delay. Very disappointing. "
"None of my order was In stock. Several days later after order placement I received tracking information for a shipment that turned out to be a partial shipment. No additional information was provided on the remainder of my order and expected delivery. Then checked the website and only information provided on the remainder of my items was "back ordered". Communication and service could definitely be improved!"