"Item was not delivered on time??? not there fault but their product"
"Repeat customer. FireCraft is consistently reliable."
"They were quick to set up and ship my order, and when I needed to make a change they were very accommodating. Extremely quick turnaround with respect to email communications. Very happy with Firecraft."
"I just purchased a Broil King grill through FireCraft as Lowes on-line was such a hassle. I received it quickly and the shipper contacted me twice with very flexible delivery times. Also no shipping charge. It also came with no dents! Great job FireCraft. Oh and I love the grill. "
"The product arrived in good shape and on time."
"Rockwood is the best charcoal. It delivers amazing flavor..... And Firecraft gets it to you in no time. Ordered it late Saturday got it Tuesday. And a great price. Thanks "
"Great customer service. I called in two times to ask questions about smokers & both reps were so knowledgeable & helpful."
"Read my lips and I am only going to say this once FIRECRAFT shipped an excellent Product and I am completely satisfied with the shipping, I would not consider another supplier for BBQ supplies."
"all order arrived on time without any issue 5 stars"
"Great service. My order came exactly as described. I will definitely order from Firecraft again!"
"You gasp when you go to start the grill and realize that you ran out of charcoal the last time you cooked. You have to go run to the local store and get substandard lump to do the job, and shake your head over how you let this happen. No worries though. While waiting for the junk from the store to light and come up to temp, I jumped on my tablet and ordered up 100 pounds of Rockwood lump from FireCraft. Two days later it's sitting at my door. You can't beat that. "
"So there was damage to a product in a case. It honestly looked like the case was damaged by a hand truck. This could have happened at any point in the shipping process. With one quick contact my desires were 100% satisfied and it happened quickly with direct human interaction. I could not have asked for a more professional response from ANY organization. Then to top that off the products were simply the best I've ever had. Rubs, soaks, sauces, woods-I've bought some of each and every single time I have been completely and totally satisfied. I have no problem stating that if you give them a chance I sincerely believe with all my heart that you will be as happy as I am with this company. So, go ahead-order up!"
"Items came quickly and as promised. Very well packed with no issues."
"As usual, excellent service and extremely quick shipping. I am close enough I always end up with my items within two days, and frequently the next day if I order at the right time. Items always are delivered in fantastic condition. I could get the items locally, but Firecraft always does a stand up job and I like to support companies that perform and treat their customers well."
"good product fast delivery"