"I got in contact with customer service today because I wanted an exchange on my glasses. The person assisting was very patient and nice. I was able to select my replacement glasses and was told I could keep my first purchase as a back up. I am looking forward to receiving my new glasses. My whole experience was stress free, thank you! I'll be recommending my family and friends to Firmoo."
"After long wait, found glasses to be unwearable. They were not ground correctly and have swirl marks on lenses. Sent many emails which company never responded to. Filed complaint with BBB and got one phone call to the wrong number and no return call after it was stated that they would call back. Glasses are useless and I am out $$."
"I was nervous ordering glasses for my daughter online. But the glasses came and we are so happy with them. They came fast, with nice cases and looked just like they did on the preview. Can't believe how lucky we were to be referred to this company!"
"Agnes is such a sweetheart, best customer service experience I’ve ever had! If I could give more stars I would! "
"Website offered a far better selection of budget large frames (53-19-145 and 54-21-148) than most online sites. Ordered 2 pair on BOGO free sale for my strong single vision prescription on 10/27. Got immediate confirmation. Next day was asked a question to double check my order. On 10/29 notified lenses were being made. On 11/7 notified my order had been shipped. I had only paid for standard shipping, and live in New England, so I expected to get delivery in around 3-4 weeks. Today (11/9) the glasses were in my mailbox. Evidently Firmoo ships their glasses to their California office via Air immediately and then ship by First Class US Postal immediately from their US office, so paying extra for expedited shipping is probably unnecessary for most. The frames are both good quality, the lenses are perfect. Note the 'free 2nd pair offer' refers to the 2nd frame, you do have to pay for both sets of lenses, which is not unreasonable. Ships with good quality hard cases, lens cloths and a tiny screwdriver, all in 2 pair of good glasses for under $70. What more can you ask for ?"
"O envio para o Brasil demorou um pouco em comparação a outros países, mas os óculos são lindos e parecem ser bem firmes e de qualidade. Espero que durem bastante e com certeza voltarei a comprar na loja.
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"Super cute and varied selection of glasses, great price point, excellent attentive and accommodating customer service!"
"excellent help provided and went above and beyond to provide great service."
"Found firmoo on youtube.. at first I was hesitant cause It’s online.. what if it doesn't fit it doesnt look the same on the picture.. but then guess what? My glasses came to mail today and I love it!! The size for perfectly and the frame are the same as showed in the picture ❤️ Definitely buying some more glasses.. "
"Vizy has been great at updating me through email about where my package is and gives me reassurance!"
"
Good Morning,
I already received my glasses, everything is correct!
Thank you so much for everything.
a cordial greeting"
"my experience was very good, had no issues at all. very fast and efficient and my personal customer service advisor Vizy updated me every step of the way! "
"I am very pleased with the quality of my glasses and the level of customer service provided was excellent.
I definitely received superior value for my money and will tell all my glasses wearing family and friends.
Thanks. "
"Super service, délais de livraison rapide! Les montures sont parfaites, c'est ma deuxième commande et je n'hésiterai pas à commander une troisième fois! "
"Excellent follow up and customer service with swift responses. Glasses always have perfect power!"