"I messed up a prescription and I emailed them, they stopped the order and fixed It for me! How great! Great service and such kind people."
"I had a few queries that Firmoo were quick to answer and solve for me, would recommend!"
"The product and customer service is excellent. Its worth it with its price and quality. Definitely a 5 star."
"- Quality glasses
- Great prices
- Fast shipping
- Excellent customer service!
- No difficulty with FULL refunds or exchanges!
- Very impressed by Firmoo. :D"
"My experience purchasing at Firmoo was very good. The frames were good quality and the problem I had were properly sorted out and customer service was excellent. I definitely recommend shopping with them. You have nothing to lose."
"Customer services is just perfect, like y’all treated me as a vip because my order was delayed. The glasses are beautiful and they fit perfectly for such an efficient price "
"GREAT experience, a coworker referred me to the site, I cautiously ordered 2 pair of glasses. I ordered one pair wrong and I sent in an email and received the quickest response EVER. Jeannie, the CSR that was working with me; fixed my issue with the quickness and now I CAN NOT wait to receive my beautiful glasses in the mail!! YAY!. "
"Great experience with Firmoo and will definitely be buying again. Their styles are cute and contemporary. Any issues and doubts I had were allayed by the prompt and helpful customer service team. Would definitely recommend to friends and family!"
"I had ordered my 2nd pair of glasses but when I got it, i feel like it's not so comfy. I called and emailed customer service to have it exchanged and they were on top of it. Can't wait to order more from them. "
"The package was out for delivery and then all of a sudden, the USPS tracking said "Awaiting Delivery Scan." I contacted the CSR and got in contact with Meliza. She assured me that I wouldn't lose any money. I had the option of a full refund or to have the order remade. But she suggested we wait a few more days. Lo and behold, the package arrived after 3 days. Would buy from again. Keep up the good work!"
"The sevice I recived was brilliant and any issues that I had were resolved. "
"I’ve ordered from Firmoo a few times and have always had great luck - until this time! However, Meliza, my CSR, was so helpful and quick and was able to work with me to get two exchanges done right away so I could go back to having poor (but manageable!) vision. "
"Excellent, polite and prompt response. A coupon to reorder sunglasses that were progressive even though i had not noted the clear information saying that sunglassses are not available with progressive lenses. Very happy with the swrvice and support i received"
"Great service. The glasses look good. You can’t beat their prices "
"Firmoo was very helpful and understanding of giving me a refund for the glasses I purchased. They do a great job in trying to help their customers out as much as possible. Thank you for making my first online purchase of glasses less frightening. Their prices are much better compared to any optometrist or eyeglass store."