"Customer services is just perfect, like y’all treated me as a vip because my order was delayed. The glasses are beautiful and they fit perfectly for such an efficient price "
"GREAT experience, a coworker referred me to the site, I cautiously ordered 2 pair of glasses. I ordered one pair wrong and I sent in an email and received the quickest response EVER. Jeannie, the CSR that was working with me; fixed my issue with the quickness and now I CAN NOT wait to receive my beautiful glasses in the mail!! YAY!. "
"Great experience with Firmoo and will definitely be buying again. Their styles are cute and contemporary. Any issues and doubts I had were allayed by the prompt and helpful customer service team. Would definitely recommend to friends and family!"
"I had ordered my 2nd pair of glasses but when I got it, i feel like it's not so comfy. I called and emailed customer service to have it exchanged and they were on top of it. Can't wait to order more from them. "
"The package was out for delivery and then all of a sudden, the USPS tracking said "Awaiting Delivery Scan." I contacted the CSR and got in contact with Meliza. She assured me that I wouldn't lose any money. I had the option of a full refund or to have the order remade. But she suggested we wait a few more days. Lo and behold, the package arrived after 3 days. Would buy from again. Keep up the good work!"
"The sevice I recived was brilliant and any issues that I had were resolved. "
"I’ve ordered from Firmoo a few times and have always had great luck - until this time! However, Meliza, my CSR, was so helpful and quick and was able to work with me to get two exchanges done right away so I could go back to having poor (but manageable!) vision. "
"Excellent, polite and prompt response. A coupon to reorder sunglasses that were progressive even though i had not noted the clear information saying that sunglassses are not available with progressive lenses. Very happy with the swrvice and support i received"
"Great service. The glasses look good. You can’t beat their prices "
"Firmoo was very helpful and understanding of giving me a refund for the glasses I purchased. They do a great job in trying to help their customers out as much as possible. Thank you for making my first online purchase of glasses less frightening. Their prices are much better compared to any optometrist or eyeglass store."
"I got in contact with customer service today because I wanted an exchange on my glasses. The person assisting was very patient and nice. I was able to select my replacement glasses and was told I could keep my first purchase as a back up. I am looking forward to receiving my new glasses. My whole experience was stress free, thank you! I'll be recommending my family and friends to Firmoo."
"After long wait, found glasses to be unwearable. They were not ground correctly and have swirl marks on lenses. Sent many emails which company never responded to. Filed complaint with BBB and got one phone call to the wrong number and no return call after it was stated that they would call back. Glasses are useless and I am out $$."
"I was nervous ordering glasses for my daughter online. But the glasses came and we are so happy with them. They came fast, with nice cases and looked just like they did on the preview. Can't believe how lucky we were to be referred to this company!"
"Agnes is such a sweetheart, best customer service experience I’ve ever had! If I could give more stars I would! "
"Website offered a far better selection of budget large frames (53-19-145 and 54-21-148) than most online sites. Ordered 2 pair on BOGO free sale for my strong single vision prescription on 10/27. Got immediate confirmation. Next day was asked a question to double check my order. On 10/29 notified lenses were being made. On 11/7 notified my order had been shipped. I had only paid for standard shipping, and live in New England, so I expected to get delivery in around 3-4 weeks. Today (11/9) the glasses were in my mailbox. Evidently Firmoo ships their glasses to their California office via Air immediately and then ship by First Class US Postal immediately from their US office, so paying extra for expedited shipping is probably unnecessary for most. The frames are both good quality, the lenses are perfect. Note the 'free 2nd pair offer' refers to the 2nd frame, you do have to pay for both sets of lenses, which is not unreasonable. Ships with good quality hard cases, lens cloths and a tiny screwdriver, all in 2 pair of good glasses for under $70. What more can you ask for ?"