"I found Firmoo online while doing a search for an online purchase of glasses. I have been ordering my glasses online for a few years now, so I am used to the process (ordering, shipping and arrival). I ordered a very trendy pair of glasses and they arrived within a reasonable amount of time. However, when they arrived, I could tell they were too big for my face when I looked at them and sure enough they fell right off my face due to my recent weight loss. I emailed customer support for assistance regarding their return process and received a prompt, detailed response asking me if I'd like to do an exchange or simply get a refund. I opted for a refund since I had already placed another order for glasses elsewhere. I received a response the next morning stating my return had been processed and I should expect to receive it within the next 3 days since I used PayPal for my purchase.

Richo responded promptly and was very personable and professional. Even though this purchase didn't work out, I will definitely be making another purchase from Firmoo in the near future and I would highly recommend them. A+++ customer service which is a rarity these days. Thanks Richo!!"

"Mi experiencia ha sido positiva, aunque tuvimos bastantes problemas en llegar el producto por diferentes motivos de reparto, al final esta en mi poder, con una calidad/precio EXCELENTE."

"Mi sono trovata benissimo con il team di Firmoo, ho ordinato una montatura stupenda ma purtroppo troppo grande per me ed hanno provveduto ad aiutarmi subito, sono velocissimi a rispondere è molto molto cordiali!
Complimenti! "

"I had a pair that ended up being to wide for my face. I was unaware that my old prescription had a number on the side showing the measurements I needed to fit my face. My sunglasses are awesome and my favorite pair. I love the selection and will be buying from them again in the future. I will recommend this brand to friends and family "

"When I received my glasses the frames were too large and lenses were not in focus, even though I correctly provided my current prescription. I still give them 5 stars for customer service. They communicated well, gave me a refund, and provided me with possible causes for the problem to help me avoid the same issue with future purchases. I appreciated that they stood by their return policy. I feel confident giving them another try in the future. FYI, they suggested not purchasing frames with lens sizes larger than 40mm height and 50mm diagonal if you have a strong prescription. I had never been told that before. Good to know. "

"I wanted to return my glasses, and Fema very kindly helped me out. I was promptly refunded for my order. Grateful for such fantastic service! "

"Had to return 2 pairs of glasses and get new ones since my eye doctor gave me too strong of a prescription; I was nervous it was going to be a long process since I’m on a bit of a time crunch, but customer support (Richo) was so helpful thru the process and I’m excited to get the new glasses soon! "

"I received a great detailed explanation and guidance for ordering from your company from Richo"

"I can't say enough about the fantastic glasses AND customer service from Firmoo. I will continue to order from you and refer you to my friends and coworkers!"

"The customer service here was great, very understanding, helpful and made you feel like you were emailing with someone who actually cares about you (would recommend if you're feeling down, to have a chat with random customer service people, they're always great)
not to mention the glasses are gorgeous
my one issue is that after ordering the glasses, and even after receiving them, I kept getting targetted ads featuring the exact glasses I had just purchased, which seems kind of redundant.

overall great experience, and weirdly less confusing than Zenni was"

"I purchased a pair of glasses and got a really good discount since it was my first pair. I had a minor issue and customer service helped me out right away. They were quick and I was surprised how fast I was able to get a 2nd pair sent out to me. The service was amazing. I love my new glasses and definitely recommend purchasing from Firmoo. "

"I really liked the glasses on the website. The options for the lenses were great as well! There are a lot of options including blue shade and lenses for driving. You can also choose the prescription for each lens (if your eyes require that service) and the pd (for each eye if needed).

Moreover, after I mistakenly bought a size too big, the customer support really helped me out and I was able to get a refund and get the pair I needed.

Also it was very cheap!!"

"My initial order got lost in the mail with USPS. I was hoping just to reorder the same glasses at the same price, but Firmoo reshipped the glasses, free of any additional charge to me! Thank you, Firmoo!!"

"I purchased two pairs of sunglasses, one with clear frames and the other with light frames. My glasses are in excellent condition. This summer, I needed bifocal sunglasses so that I could read my phone and watch while out in the sun. Fantastic business to work for - excellent client service who is highly attentive and assisted in quickly resolving a query. It was a fantastic experience."

"Customer Service - 10/5
Quality - 10/5

This is from my personal experience. I have power of -4.5, as you know it is very high so i usually thin the lens.

Disappointed with the local stores (oscar Wylee where i ordered 2 glasses, one regular with thinning and 1 without, $379 in total after discounts and paying extra $150 for thinning), I received bad quality glasses, heavy as rock. Frustrated
and broke, i didnt want to spend any more money so wanted to order a cheap glass online. Found this website and wanted to try their glasses. Being someone who never ordered glasses online, this step was really really bold for me because you never know what shows up, i was specially concerned about the quality of lens.

I was overwhelmed with Firmoo’s online service. There are available 24/7, no matter you knock them at 4am/5am or 12pm, they are always there. Their customer service is exemplary. the person assisted me for one and a half hour choosing my glasses, as i kept on asking them a million questions. You have to give them your prescription and then you have to choose what type of lens, thinning etc you need. As a new customer, i was worried but they superseded my expectation with their service. and they always have discounts. anyways i ordered the frame with around i think I got 40% discount for being new customer) and highest quality of lens (with super thinning, UV PROTECTION bla bla) it cost $106.

They give you tracking number, sends you email, even while waiting anytime you visit their website their online help will be able to help you any time of the day and night with status. I received the glasses with no delay and O MY GOD, impressed with the quality. The power was perfect, the lens was as light as feather and they were so comfortable. THE BEST DECISION I HAVE MADE IN MY LIFE.*****Highly recommended, JUST TRY ONCE***

I ordered 3 more pairs in January, their quality being so good and they have a collection of various stylish frames, I couldn’t resist but order 3. Same experience, no issues at all.

Few days back, one of my favourite pairs became loose (not manufacturing issues) so i let them know. They are based in US, i wasn’t expecting them to fix it, their frames are cheap anyways so i thought I’d get a frame and get local optometrist to fix it but i still contacted them to see if they give me any discount as i was within 3 month period. TO MY SURPRISE, THEY NOT ONLY GAVE ME A DISCOUNT ON MY FRAMES BUT GAVE ME A VOUCHER OF $143.79, i literally was lost words in shock. This is called customer service and quality, Oscar Wylee being a local store couldn’t help me a bit with adding a resistive feature to my glasses within same day and these people being an online service have given me an out of the world. i recommend all of you to try the glasses from Firmoo atleast once and there is no going back. Hope this helps."