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Product & services pricing
2.50/5
Chance of future purchase:
0.00/5
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0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2005-07-29

"Buy Sony NW-E507 mp3 walkman from DigitalFOTOclub. Receive it in 2 days. Great as always. Thanks."

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Verified
5/5

2005-07-29

"I am very satisfied with my buying experience. Prompt professional service. The sale rep was very courteous, my order was packaged well & was received in a timely manner. I would definately do business with them again. -donovan"

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Verified
5/5

2005-07-28

"There are four main things that make me happy as a customer - 1) How quickly they ship, 2) How informed they keep me about the status of my order, 3) That I receive the merchandise undamaged, 4) That they are easy to deal with if there's ever a problem. Fortunately, I haven't had to deal with #4, but 1, 2, and 3 all met or exceeded my expectations, so I'm happy."

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Verified
4/5

2005-07-26

"I ordered a Canon 5D from DigitalFotoClub.com in the morning. Got a call in voice mail and asked me to call back to their credit verification department. Called back the next morning. After a couple of transfers, “BB” answered my call and verified my phone number. Since the phone number is listed under my wife’s name, she asked me to fax my driver license. I end up fax her my credit card bill with name and address on it. First fax number given does not work, another service person answered my call and gave a new fax number. After faxing the document, I called back and was told they’ve received all they needed to process my order. Later that afternoon, got an email with UPS tracking number.

I received my 5D one week after placing my order. I’m somewhat satisfied. I need to call and fax several times to finalize my order but after all, it is for a $3000 camera. Buying from them should be secure enough. The packaging could be better as some of the top air bag is deflated.

I would buy from them again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-07-26

"I ordered a Canon GL-2 Digital Video Camcorder via phone just before close of business on July 4, 2005. The sales person was very knowledgable, did not excessively pressure to buy additional or unwanted items, and clearly explained the purchase and shipping procedures. I was not hurried to conclude the transaction (since I inadvertently detained salesperson after closing hours, on a holiday), and the salesperson was very courtious and helpful. I was slightly skeptical of purchasing this high cost item from a company I didn't know, over the internet. The transaction went as they descibed, shipped as descibed, and arrived in good condition. I am pleased with Digital Foto Club, and will purchase thru them again. Thank you Michael (my salesperson) and best wishes."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-07-26

"Bought a vacuum cleaner: very professional! excellent service! prompt delivery! excellent price!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

beu
Verified
5/5

2005-07-26

"Very satisfied with the company and would use them again without hesitation! The price was excellent, they sent an immediate verification of the order and shipping date with the tracking #, the product arrived promptly (sooner than expected), it was well packed, the original box was in excellent condition. My only concern is that Digital Foto Club, as well as some other on-line companies, will only give you 10 days to return damaged or defective products, and they will not allow returns on some products. The Scanner I purchased could not be returned to Digital Photo Club had it been damaged or defective. It wasn't damaged or defective, but there was a risk. I called their customer service to question if this information was true, it was. "

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Verified
4/5

2005-07-23

"Based on the “Very Satisfied” reviews, I placed my order online and received the confirmation e-mail almost immediately. The next day I received the shipping and tracking information by e-mail -- no phone call to "bait and switch" as with some online camera retailers. I received the item on time! No problems from Digital Foto Club! The only glitch with this order was with UPS – they literally destroyed the shipping box! The UPS driver made a note in case the item was damaged. It appeared Digital Foto Club packed the item sufficiently, thus protecting the contents. I will highly consider Digital Foto Club for future buying!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-07-23

"These guys have always been great. On most occaisions my printing has gone without issue. On the few times that there were issues they resolved them really quickly.
The prints always come within 1-2 days, good quality and well packed.
Great to do business with.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
Resolving problems
Making decisions on their own
N/A
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-07-23

"I have ordered twice from this online store and I have found it to be prompt, efficient and to offer very good prices. I highly recommend it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-07-22

"exellent delivery.
lowest cost
shipping cost neeeded to be haggled
this my third by from them although the other two were through the ebay store
I would use them again
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-07-22

"Excellent prices, fast service, good communications. What more can a buyer ask for?"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
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Is easy to do business with
Is committed to quality products and services

Verified
5/5

2005-07-19

"Ordered SIGMA 28-300 Macro Zoom lens, very good transaction, got confirmation email, and traking#, noproblem, got order right when it was suppose to come, very good (packaging A++++++++). I will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
N/A
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
2/5

2005-07-18

"I had ordered a camera flash back in June 2003 from DigitalFotoClub with no problems so I decided to use them again to purchase a Sigma flash for my new camera.

The order status page stated my order was processing from 07/11 until 07/13. On 07/14, the status field for the order was blank and there were no notes in the order information itself. (The order status page states that tracking numbers were last updated on 05/20/05 at 11:45:14 AM.) I called on 07/15 to find out the status and was told that the flash had been drop-shipped from the manufacturer on 07/12 so that is why no tracking number was available. I was told that someone would contact me later on that day with a tracking number.

On 07/18, I still hadn't heard anything from DFC and my order status was still not updated. I called back and was told essentially the same thing, but this time they took my phone number and told me they would contact me with a tracking number after they contact Sigma and get one.

Well, I received the call back from the person I talked to this morning. She stated that they contacted Sigma and were told that the item did not ship as they did not have any in stock. She stated that she would cancel my order and have my credit card credited back.

I'm disappointed that the order flopped (they still list the item as being in stock) and that they charged my credit card without confirming the item had shipped from Sigma, but happy with their efforts to appease me and correct the situation.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2005-07-16

"I ordered a PDA from this company on a Tuesday. Their asking price was significantly less than the competition. When I hadn't received my tracking number by Friday, I sent them an email. However, the package had shipped earlier that day, and they emailed my tracking number that night. Although I would have prefered a bit better communication, they held up their end and the device arrived well packed and fully functional.

Recommended.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site