"I was very pleased for the price I obtained my exahust fan which was the lowest availble and also pleased with the customer support from FotoConnection involving purchasing the exhaust fan. I received my fan as promised and was very aprreciative for the follow-up phone call I received from FotoConnection to insure I was satisfied which I informed them that I was. I will recomend FotoConnection to my friends and family and will always look for them first for any future purchases I may make. Thank you."
"Great camera for low cost. We bought four of these cameras for our crews to take pictures of jobs before and after. Plus getting all of the accessories for $5 was a really great deal. make sure you get a larger card with you purchase, it only comes with 35MB, which is usually only 5-10 pictures."
"I ordered a Panasonic DMC-FZ28 from TVsDepot. The following day I received a call to verify my cc information and an offer to purchase a different battery. I declined the offer with no argument from the caller. My camera was shipped immediately and I was provided a tracking number. I paid a fair price and received a USA camera with a manufacturer's warantee. I was very pleased with the service and the product. I phoned about the free gift offer and found it required $11 for shipping (not so free). They listed the gift package as valued at $80+. When I received it I place the value at less than the $11 I paid for shipping. Too bad. Except for the free gift scam, this was a great transaction. "
"Stay away! This company is untrustworthy! Customer service was terrible. They use shady techniques to try and get you to purchase more items. I was sent a "please call to confirm your order" email which turned out to be an attempt to get me to buy expensive batteries and an extended warranty. I was insulted by the salesman when I declined both. I immediately requested my order to be canceled. I was told my order had already been processed and shipped, so it could not be canceled. I hung up and called back 5 minutes later and spoke with a different person. I asked if my order had been shipped - was told no, it would take 3-5 days for it to ship. I canceled my order immediately (but took much insisting to get it canceled) and also called my credit card company immediately to lock my account."
"I bought a TomTom GPS GO 720. Best price around and with extended warranty this is an excellent value. No tax and free shipping is a big bonus. Product arrived promptly and the order was complete. Excellent experience with FotoConnection on this order."
"I did not know this store prior to placing my order, but had a wonderful experience. I received a call confirming my order and asking if I needed other products, but it did not feel like a sales pitch, more like concern for the customer. My camera arrived in two days. Everything was as expected. I also received a follow-up call to ensure all went well. I would not hestitate to use this vendor again, or to recommend tham to others."
"I placed an order for the canon 28-135 lens. I am very happy with the whole process. The camera got shipped as planned and it all worked out best for me."
"The prices are as good as anywhere you will find. Good customer service. Took a wee bit of time getting the order out but overall good service."
"I am extremely happy with the quality of the camera I received, the price, and the delivery time. I had to say "no" several times to the salesperson who tried to upgrade me to a better battery. I'm glad I did because the battery I received seems just fine."
"Super safe ordering. I always wonder how secure my online purchases are. FotoConnection's purchasing policy gave me peace of mind.
Found the hard-to-find camera that I needed on their website."
"Do not do business with this company. Do yourself a favor, pay a few bucks more, and take your business to a reputable retailer. I placed an order, received a call to "verify" the order, and then received an e-mail "confirmation" that I was supposed to fill out in order for the item to ship.
The problem is that this "confirmation" requires you, the consumer, to sign away any and all rights of recourse against fotoconnection.com AND PERSONALLY GUARANTEE the amount of your order. This is not the way reputable business works. The retailer charges your credit card company, the company pays the retailer, and assumes the risk that you, the cardholder, will pay the bill. Under no circumstances should you ever have to personally guarantee a purchase made with a credit card.
I ended up canceling (I think) my order with fotoconnection and turning to a retailer I trust.
The breakdown - Fotoconnection: 4 days, no order shipped.
Trusted retailer: Order filled and item received in less than 4 days."
"After a poor expirence with another vendor, I decided to order my new Samsung LCD 52" model 850 from FotoConnection. They offered an excellent price & some extra items at a discount or free with my order. The television was delivered on time with all the ordered items. It works great & I would certainly order from FotoConnection in the future."
"Delivery and customer service were quick and reliable. I will definitely be using Fotoconnection for my future audio and video needs."
"Ordering was exceptionally easy, timely delivery.
Courteous and efficient salesperson."
"This past September I ordered a new Canon 40D. The price for a new camera could not be beat according to the research I did. Over the years, I bought 5 different cameras from Fotoconnection and they were always the best price. The sales people have been courteous and knowlegeable about the products that I was interested it. I am positive that the next time we need a newer camera, we will check the Fotoconnection website. All I can say is thank you for being there for us."