"When my oldest son found a very good price for a Nikkor lens on this website that wanted for his birthday or Christmas, I was hesitant to order from this company. I had ordered camera supplies from them before and was put out by the high pressure to purchase something else or to upgrade or to be told the advertised item was on back order. I gave them another try and ordered two of the Nikkor lens on line, one for each son. This time I was prepared. When the salesman (this one was very nice - the one on my previous order was a jerk) called to confirm the order I stood my ground and did not take anything - no upgrades, no additional equipment. The order came in quickly and the boys loved the lens. Will I do business with this company again? If I do, I will continue to be hesitant. I do not like to be pressured into purchasing additional stuff."
"I was amazed at the service I got from this store. I ordered a camera in the morning, arrived home that afternoon and had a voicemail following up on the order. I called and confirmed. The camera arrived a few days later. Today, 12/10/08, I was called by someone to follow up that the order had arrived and everything was ok. I've never had a company call me to check the order or to see if it arrived. I'd order from them again in a heart beat.If I were to rate this store 1 being the lowest, 5 being the highest, I'd give them a 5."
"Unpleased and very frustrated: first called and made sure the item was in stock, then ordered by 2nd day delivery service, after 2 days of waiting called again just to find out "item was not in this location" and MAYBE (!!!) would be delivered by X-mas (in 2 weeks). Will never order again."
"I spoke with Nick on the telephone who set me up with the perfect package for me. He was a great help in explaining the differences between the lens options available for the camera that I was purchasing, the Nikon D60. Nick also assisted me in adding a protection plan and upgrading several items for me. The customer service was excellent. The item arrived on my doorstep the next day in perfect condition with everything that I had ordered all together and safely packaged."
"I had a negative experience with this company. I ordered an item online. When I did not receive an email confirmation more than 8 hours later, I called to check on the status of my order. A salesperson said my item was in stock but that I would have to pay another approximately $20 to get the "English" version rather than the "Chinese" version. He said the Chinese version does not come with any English instructions, that the warranty is "inferior", and that it would take something like 2 weeks longer to ship (keep in mind this is a Christmas gift for my son). In my opinion this was a blatant deceptive sales tactic and I told him he'd better send me what I ordered for the price I paid or I would cancel my order. He quickly said that he would send me the English version after all for the price I paid and it would be shipping right away. I finally did receive an email confirmation of my order 2 days later but it had no information about my order in it, nothing about the item, the price I paid, or the method with which I paid, only the order number which I had already. After 6 days I had not received any shipping or tracking information, so I called again and spoke with another salesperson who informed me that my item had been discontinued and that they didn't have it in stock after all. They made no effort to contact me with this vital information, rather I found out only after calling them. At that point I canceled my order. I feel deceived and taken advantage of. I will never order from this company again."
"I was very happy with how quickly my order was processed and shipped. Everything expected came and it was all for much less than any where else I could find on the web or elsewhere. I liked that I received a follow-up phone call to make sure I had received my order and was pleased with it. I would definitely shop at fotoconnection again."
"This retailer uses bite and switch practice. I ordered a Fuji FInepix S5 pro on Black Friday for a very good price. For five days, the order status was "processing". Finally they sent me an email requesting that I call them, presumably for the obligatory upsell that so many others here have documented.
After waiting near fifteen minutes on hold for someone to talk to, I finally talked to a broken English speaking customer representive, he told me the battery come with the Fuji S5 Pro only last 20 minutes, I need to buy another expensive battery which will last 12 hours.
I told him no, I just need what I have ordered.
then he told me the camera is not a USA model and does not carry a USA warranty. When I refer to their website information that state USA model with 1 year USA warranty and in stock will ship in 24-48 hours. The representive told me he need to talk to his manager.
The manager told me ' let's make a deal' I will honor the deal and you will write a good review for us' I told them sure, why not.
Few hours late I get another e-mail ask me call John House again. After a long waiting on the line I finally get hold someone, I was told the Fuji S5 pro is not in stock need eh maybe very long to get it. I ask him again about their webpage claim, he told me the webpage has not been update for long time. Odd thing happens after one day they do update their webpage claim after black Friday sale same price, same USA model same in stock same 24-48 hours delivery. I cancel the order on their website.
This company is dishonest, use bite and switch practice. "
"Product just as described. Only complant would be the requirement ot call to re-verify the order in order to speed up the process. Would definitley do business with again."
"Excellent service. Knowledgeable sales staff. Fast delivery."
"FotoConnection had the lowest price around for the camera I purchased. I had no issues at all and the product shipped fast. I even got a call after I placed my order to verify the order and expedite the shipping process. I would definitely purchase from them again. "
"The Blu-Ray player was on time and in good shape.
Customer service was helpful and return my call in order to help me understand more about my shipment."
"I had a great experience with fotoconnection. My order was processed in our day, I got a call the next day for confirmation of order and my received my camera 2 days later. And I love the camera, we bought 3 of the same camera, that's how satisfied I was with it. Pictures are great, the screen is amazing. I recommend the camera and fotoconnection highly for online purchases. "
"Terrible experience! FotoConnection shows attractive price on their website for Canon Powershot SD890 and states it's in stock. I ordered online. Did not receive the normal order confirmation email. Called 2 days later. The guy who answered tried to sell me various accessories, which I didn't want. Finally, he said that I would receive order confirmation and tracking number within 24 hours. Nothing received. I put an inquiry through their website (normally answered in 24 hours). Nothing. Waited several days. Sent them an email. Email bounced. Called them again today. Guy said item is not in stock but on back order. I canceled my order on the phone. Really unprofessional outfit. Don't buy there."
"Great experience, fast shipping/ I would definetely recommend highly. A.Rivers"
"I ordered D60 package from this seller. First of all to get the best deal possible, I search through eBay, froogle and pricegrabber. My deal from FotoConnection was the best in terms of everything.
It comes with all USA warranties, authentic 2 nikon lenses with both VR. It was delivered more faster than I expected. Good people, they contacted me if I received everything OK or not. I will definitely deal with these people again!!!"