"I would not use this place if it were the last one on earth. I ordered a camera bag that was "in stock". 8 days later I inquire about the shipping date. I get a response saying they were on back order, but the case would ship in a couple of days. Later that day I get an e-mail saying the item was over-sold and that they were cancelling my order. After about 10 e-mails (web submissions) back and forth they never once said sorry and continuously said I cancelled the order, even after I sent them the e-mail they sent to me. They are rude and do not care about the customer. Their customer service is worse that their inventory process. DO NOT ORDER FROM THEM!"

"Were not truthful about having item in stock.
Were not truthful about other merchants.
Kept me on hold for 30 minutes when I cancelled the order. Hung up on me.
"

"Believe all the bad review about this emerchant. I ordered a SONY KLV-S23A10 23" LCD TV listed on the web site as in stock. I placed the order and decided to call to confirm the customer service guy was rude and could careless about the order told me it was discontinued. This is Sony's brand new TV just released. He tried to sell me another TV. I said no thanks and asked for a refund. Beware of this merchant all the bad reviews are accurate."

"I recently bought a Panasonic Lumix DMC-FX7 Excellent service. Delivered on time at a very good price. Thanks "

"HORRIBLE customer service. I placed an order in march. Called back 3 weeks later to see if it had shipped yet. They assured me it would ship on the following monday. 3 weeks later, still nothing... I then checked the wesite to find that the order had been cancelled with no phone or email confirmation. I would never even consider buying from them again.

BTW, their online customer service is a waste of time.

Oh, and for everyone's info.. and if you have problems in the future... please contact their local Better Business Bureau:

BBB of Metropolitan New York
257 Park Avenue South
New York,NY 10010 -7384
Email: ****@****
URL: www.newyork.bbb.org
Phone: ***-***-****
Fax: ***-***-****

They even let you file claims on their website!"

"Product did not ship as advertised
Product was charged a full week before shipment.
Product was at a lower price prior to shipment and credit for the price difference still is not on my account.
Product was advertised in stock but was not in stock
Product shippped 3 weeks after I ordered."

"STAY AWAY from this place. The price they offer on their site is subject to change when you get your invoice. My first invoice showed the website price. My second invoice changed---it was $150 more! Then, in the fine print it says "you will receive your final statement
(receipt) with the arrival of your package. Some prices may be after mail in rebates". I guess that could mean the final statement amount could be even more again!?

Also they want to sell you accessories you don't need, extended warranty, etc...and when you say no...the next email you get from them shows an
invoice with a higher price. They couldn't even process my order in a week's time. Lucky for me on that note, since it gave me time to call my credit card company to cancel my credit card and have new card issued so they couldn't bill me for $150 more (or some unknown amount more) than the original offer and web-price. What a scam! I also understand that Inoax.com is same as Fotoconnection.com. AVOID these sites!!!"

"Online purchase of home theater in a box with credit card. I got an email that there was a problem, that the order was on hold and that I should call customer service. Called several times over several days. Just got put on hold. Nobody ever picked up. Emailed again. Same response, same result. Finally cancelled by email. Was told I could only cancel by phone. Phone never answered. Worst buying experince in many years. 4 weeks later - no shipment, no response and no cancellation. Would never buy from again. Plan to file complaint with NY AG office."

"order was not processed for several weeks in spite of the fact that e-mails were received confirming order. When processed, finally, it was rejected due to my card not being approved. That was my fault since I transferred money into the wrong account. Thinking that was the end of the transaction several weeks passed. All of a sudden I get a delivery from them not even aware that it had been processed. In addition, when I talked to their sales rep "Mike" it was agreed that I would purchase one set of cables for $39.00 since my sterio would be "useless" without them. My invoice includer two sets of cables each $39.00. When I called to complain, after playing phone tag with "Mikes" extension I was able to state my displeasure. He was surprised because they were ready to ship another sterio to me and were not aware that one had already arrived. We cancelled that order, obviously. These people don't know what they are doing!!!! I would not deal with them again."

"I placed an order for a camera. They shipped and billed me for a camera by the same manufactorer but at nearly double the price. I have been trying for nearly three months to resolve the problem and they refuse to answer my e-mails. I an currently in Afghanistan and phone calls are difficult at the best. "

"DO NOT BUY FROM THIS SITE. These guys are absolutely horrible to deal with. I ordered a TV stand from them, and I was promised it would be here last week. As of mid this week, I don't have it. I have called multiple times to try to cancel, only to be put on hold or hung up on. This is perhaps the worst transaction I have made on the Internet in all my years of shopping. Since I cannot get through to their "customer service" I emailed to have the order cancelled. I was promptly replied to that I have to call them, which they make it impossible to do. I wish I had found this site PRIOR to buying from this shady outfit. "

"AVOID THESE GUYS. I suggest that you avoid purchasing from this company and their (apparently) affiliated business: INOAX.COM, 1 Stop Camera & Electronics, DigitalNetShop.com and 1 Stop Camera & Computer. I had a terrible experience (bait and switch, up selling, poor return processing, and an eventual merchant dispute via Visa). Their website showed that they were a Verisign approved vendor (which they were not), and my only satisfaction at this point is that I sicced Verisgn on them and they've now pulled the Verisign logo off the site."

"It took them until April 7th to even acknowledge the order. Shipment not received as of this date, April 18, 2005. Horrible communications & service. Will never so much as consider buying from them again."

"First, they complimented me on my purchase, which is nice, but odd. Then they said I NEEDED to buy an expensive battery pack for the device, which having used the exact device in question, I knew I neither wanted nor needed. After I spent several minutes trying to convince them that I didn't need the battery pack, they informed me that my item was out of stock when it was clearly indicated on their web site that it was in stock at that very moment. They then said that they had a few in stock, but the item would cost more for no apparent reason. They would not sell the item for the price I agreed to online. They were asking $100 more on the phone. The customer service representative acted belligerent about the price difference. When I asked them why they couldn't fulfill the order for the price we agreed to online through the initiation of a web order, they hung up on me. I feel I expressed no malice and kept a calm, level and non-accusatory voice. I called their customer service representative, Joey, at ***-***-**** Ext. 260 and it seemed as if he were avoiding my phone calls (I tried ringing the extension about 4 times in the course of 10 minutes). Eventually, I tried the operator at Ext. 0 who said they couldn't place my order. I then let them know that I felt their business was acting in what I believed to be a lawful, but highly unethical manner. I feel awful that they have my credit card information. Lesson learned. Stay away from fotoconnection.

What this guy says about fotoconnection is true in how they operate:

http://www.sidneyfamily.org/people/ray/bad-companies/FotoConnection.html "

"Would like to thank this store for the worst customer service experience i have ever had. Absolutley deplorable. Order takes 3 days to process so forget overnight, next day or two day air. When i wrote to inquire i was thanked and informed that my order was cancelled. Great. Not worth the small savings at all. Stick with a credible company cause these guys are NOT it."