"The shopping experience was good, my complaints are that it takes about 3 weeks to receive products, and that eco friendly lenses are not offered."

"The frames were discontinued. I feel if they are discontinued, they should not be on line to view. Very dissatisified"

"FramesDirect.com is an excellent place to purchase glasses and sunglasses. I was a little worried about the fit of the glasses i wanted but the online guide was great and really helpful for my selection. I ended up returning my glasses because I forgot to add anti-glare/anti-reflective to my lenses, and the exchange was nice and easy and I was called to confirm and the service was friendly and efficient. Overall I am very pleased with the transaction and will shopping at FramesDirect.com again for my next pair. I also want to commend them for their selection of frames and user-friendly navigation, I found exactly what I was looking for and was set on it within a few moments of reading the frames page, very informative."

"The service was excellent! I requested overnight delivery once the Rx lenses were completed so I could have effective sunglasses on a two-week Alaskan fishing adventure. FramesDirect delivered as promised!! Plus, I LOVE my new WileyX sunglasses!"

"Frames look great and my vision is fine. I'm using them for bicycling and are working out well"

"I've ordered prescription frames, lenses and contacts from Frames Direct for many years now and have not once been disappointed by service, price, quality, and speed of delivery. I have complete confidence in ordering from New Zealand and would not hestitate to recommend their services to anyone worldwide!"

"It's a wonderful experience buying from Framesdirect. Customer's service communication from time to time is very good and encouraging. All the goods came intact, lovely and beautiful. My back order was shipped by overnight post at no extra cost. I encourage you to give a try and you will be convinced."

"I found FrameDirect excellent in every way. Their shipping of my spectacles to New Zealand was prompt and they arrived in first class condition. I would recommend their service to anyone wanting high quality glasses."

"My order was "in process" for 1 week. I called customer service, forwarded to back-order dept, and was hung up on. I called back, forwarded again to back-order dept and phone just kept ringing. Conveniently, I was called the next afternoon to let me know that my glasses would not be available for another 3 weeks. I paid EXTRA for overnight/expedited shipping. That should have been an indicator for sales that I wanted the glasses as soon as possible and they should have contacted me a lot sooner to let me know the frames were not available. I also emailed customer service regarding my order and I still haven't received a response (3 weeks ago).

I canceled the order and went to alocal shop. Though I paid 75 dollars more, I received my glasses within the week. I would NOT recommend buying prescription glasses from FramesDirect."

"Horrible. I purchased frames/lens. On my order, I made a note to check the frame for scratches and marks. It took 3 weeks to get the frames and when they arrived the edges of the lens were not polished which was included, the prescription seemed off and the frame had a scratch on it. I called customer service and they said to go to my optician to see if the lens were correct. Why should I have to do that? I would not feel comfortable doing that since I purchased them online. I sent the frames back and only got 1/2 of the lens purchase price. I wrote an email regarding this and have not heard back. Sent another email. Still nothing. I have ordered from Frames Direct many times but will NOT in the future and will be telling friends and family of my experience so they don't have to go through the same thing. Now I have to save up for new lens. Thanks FramesDirect.com!"

"EXCELLENT! GREAT SERVICE!"

"The product exceeded expectations the process did not. I ordered the glasses on 05/18/2012. I was not notified that frames were on back order until I called on 5/24. Followed up several times and finally told on 06/04 that frames had been received on 06/01 and were being forwarded to the lab. My credit card was charged.

Spoke with customer service on 06/07-06/08 and was told I should have glasses the middle of the following week.Called on 06/14 and was told that they would ship on 06/15 for next day delivery on 06/18. Called on Saturday to confirm they has shipped and was told no. I cancelled my order. I was told a Supervisor would call me on Monday. I called Monday morning and confirmed my cancellation and that credit card would be credited.

Tuesday evening, 06/19 I received an email that the glasses had shipped.

They showed up on Wednesday. The cancellation never occurred. My card was not credited. I am keeping the glasses. In fact as I said at the outset. They are excellent it is the process that is the issue."

"This was my 3rd purchase from FramesDirect.com and each time I've been please. Their service was prompt and I received great customer service when I had questions. Will continue to use for all future frame purchases. "

"It was great. I got my sunglasses even faster than i expected."

"After finding an error in my banking info Frames Direct responded on the same day the order was placed. I found the service excellent and the whole process was easier then going to a brick-and-mortar store. No complaints."