"great service!!!! 10 stars. The deal sealer was the phone call I received after placing the order Never had that happen before. Usuall just an e-mail confirmation Love the extra personal touch."

"The website was easy to use and the product was very good quality. "

"Price was right and about half the cost of local stores-on line and telecon help was super great-delivery was as scheduled-eyeglas fit and lenses were super great-I'm a very satisfied customer"

"Great..No problems...I saved $250.00 on my Okley frames! from the last
pair I purchased from Lens Crafters. Highly recommended."

"Ordering was easy but I was surprised that they called me the next day to tell me it would take 72hrs for my order to ship even though i choose (and paid for) 2 day air shipping. They said that meant it would ship 2 days AFTER the 72hrs. So I paid for 2 day air and received item 6 days later. They would give me free shipping for this inconvenience (i asked). Additionally, i had to return the item and was surprised that they charged me a 20% RESTOCKING FEE!!! Who charges a restocking fee these days?!"

"I'm very happy with the service I received! I ordered a set of custom contact lenses and received exactly what I needed, and in a timely fashion!
This was piece of mind because I ordered online from Japan and was a bit concerned that there could be difficulty in getting exactly what I wanted... but the delivery was exactly the product I needed! I couldn't be happier!
Thanks!
Bruce Gage
Tokyo, Japan"

"the customer service was excellent,the officer responded my enquiries in a prompt and friendly manner. Lens were nicely made and the frame looked great, the whole package was exactly what I expected to be. And good price. Just the international shipping cost was a bit more expensive than others. I will definitely come back. Highly recommmeded!!!"

"Worst online shopping experience ever. I placed my order on 4/3/2012 11:10:48 AM and it still wasn’t shipped. Three e-mails to customer service wasn’t answered, they just take my money and now ignore me. Going to start Better Business Bureau complaint.

UPD: After this review things went much better and my problem was solved in a timely manner. I was offered FD’s apologies and my order was shipped. I thank Vicky and Craig for good assistance."

"Everything was fine and the e-mail answers allways very quicky"

"Frames that I choose are always either discontinued or out of stock.... Very frustrating"

"They first sell you overnight shipping, then inform you that they mean "overnight" from the time THEY receive the product from their shipper, and that'll take a week--so you pay for overnight shipping that takes a week and a half. That isn't right.

Then--I got a voice mail message asking if the PO Box was the physical address, or the actual street address that I put in the address/shipping address place on their form. I thought that was pretty stupid and uncalled for, and added to the time the whole order took. Obviously a street address is the physical address and it just doesn't take a special phone call to figure that out. So THAT delayed the order as well.

And--apparently since I complained about both of these things--the frames came looking like they'd been sat on, and probably they had. I was very dissatisfied, but kept them and straightened them out the best I could. They'll be fine, but frames getting sat on is something that should happen AFTER you own them, not before.

In the end, at least one of their reps was kind enough to recognize that the "overnight shipping" was indeed a dissatisfying experience just waiting to happen--as this happens to them a LOT , according to him--but at least he credited me back the entire cost of shipping.

All in all, it took a week and a half to get them--and they came smashed, but fixable--and I think they are not particularly honest in their method of making money (shipping costs). And the product was damaged when I got it, but I fixed it myself. After all that hassle, who wanted to deal with them again???

Not me."

"THE PROCEDURE WAS DONE IN PROFESSIONAL WAY< SPECIAL ATTENTION WAS GIVEN TO MY INQUIRIES. THANK YOU
"

"This is a great place to purchase glasses. I received them in about 2 1/2 weeks with a difficult prescription. Would buy again. "

"The staff service and customer service was par excellence.
The glasses could have been delivered faster.
Also I would have preferred trying out a couple of frames before placing an order for the lenses.
"

"My experience with Frames Direct was excellent. It is the product that is a problem. The clip on sunglasses keep breaking. In the newest order, I bought three and the first one snapped after four uses."