"I had to cancel my recent order. Josh was very helpful and quick with cancelling my order and issuing a refund. Thank you!"
"I chatted with Nikki and she was very helpful and solved my problem immediately. I would highly recommend their customer service."
“Hi there, your feedback is an absolute day maker. We always aim to please and to ensure that our Freshly family members are happy and satisfied. Thank you for recognizing Nikki and for being the best part of Freshly fam! ”
"Josh was great at understanding my issue and taking the appropriate action! "
"The customer service was quick and exceptional! Easy app and was able to make some last minute changes for next meal delivery"
“It's truly delightful to hear such positive words! Thanks for dropping us 5 stars!”
"I'm new to Freshley and Jess was very quick and answered my questions quickly. Thank you!"
“Roslyn, WELCOME to Freshly! I'm so happy to learn that Jess was there to assist you! Also, being new, please know that you can reach us 24/7 -- we're here to help! ”
"Amy was excellent, she understood my situation & refunded my order. Thank you freshly!!"
“You're are so welcome, Danielle! Thank you for sharing with us your customer service interaction with Amy! You put a smile on my face and I know you'll put a smile on Amy's as well! Thank you! ”
"Kenny answered my question in under two minutes. "
“Maggie, I think most people who got taken care of in less than two minutes would be A-OK with the service they were provided! Thank you kindly for making Kenny's day bright with your wonderful review! I can tell you we're here to servce! ”
"Quinn was nice and answered my questions. She was kind, polite and professional!
Zero issues and zero complaints.
Thanks
Martin "
“Hi there, and thank you for your kind review! I loved hearing zero issues and zero complaints, while at the same time receiving compassionate and professional customer service! Quinn will be wowed to hear she did good by you! ”
"Kenny was very helpful with getting my subscription cancelled. The person Ii was ordering for has very strict dietary restrictions and the means unfortunately affected their blood sugar so we had to cancel them. Thank you freshly for being so helpful!"
“Hi Janna! You're most welcome! While I'm disappointed the meals were not the exact fit for the customer, I want to sincerely thank you for the time you did let us cook meals for you! Thank you for your kind words on the assistance you received from Kenny!”
"Speedy responses, helped me achieve address change in time efficient manner due to my rigorous schedule i had little time to achieve this before the delivery change due date expires , Amy was patient with me through our entire interaction , offered to send me an email i expressed my fears to emails getting lost in cyberspace making it harder for us to achieve our goal and she was happy to accommodate my concerns the entire way, thank you Amy!"
“What a wonderful review, Jonathan! Trust me, we're here for you and will always be as patient as you need us to be! I'm so proud of Amy and the assistance she provided to you today! Thank you for sharing your Freshly story! ”
"I love the service and the food is pretty good. August was very helpful when I contacted customer service. "
“Kay, I loved the positivity on both the meals and the customer service interaction you had with August today! I want to thank you for being a Freshly family member! ”
"Needed to have order rerouted due to being out of town. Jess helped me and did an excellent job of getting the issue resolved quickly!"
“Hello there! I'm happy to hear Jess was able to help out. Definitely worth a 5-star rating. Thank you for reviewing us! ”
"Kiarha was so helpful & kind ! She helped me with my problem very fast ! "
“Hello Kristi, and thank you for your stellar feedback on Kiarha's service. We hope you continue to enjoy our meals and overall service. Keep sharing the Freshly love! ”
"Simple and painless thanks for the help August"
“We got you back! All thanks to August. We appreciate the stellar rating! ”
"These meals are like eating at a restaurant because they are made by real chefs. They are healthy but truly innovative and scrumptious. These are the easiest of of any meal delivery companies I have ever seen. This is because they are microwave meals and I don't have to follow a long list of instructions! My husband and I, and our 17-year old son, have loved all of the meals we have tried over our 3 deliveries so far. Please don't change any of the recipes too much! My son just mentioned how much he loves the mashed potatoes in "Golden Chicken and Mash." And it is made with squash!
For the two times I forgot to skip a week, both Coral and Arjen were able to help me fast, and it wasn't long after the deadline. Freshly has truly been and will continue to be a lifesaver. "
“We're thrilled to know that we were able to impress with our meals, and we'll let our chefs know! Thanks for sharing your awesome experience with us, and we'd be sure to give Coral and Arjen a shout-out for a job well done!”
A rep from Freshly, socialsupport, has responded:
“Hello there! I'm so glad that Josh was able to help you out. I'll be sure to let him know how much you appreciate him! Thank you for reviewing us! ”