"I found a battery for our work scanner that I was unable to find anywhere else--Yeah!"

"Just wanted to share my wonderful experiences with SellToGainSaver.com (GainSaver's trade-in site). I sold an iMac G5 PowerPC to them. They provided free shipping, gave me the full estimated trade-in value in a check, and the whole process took less than 2 weeks. My girlfriend sold her 2008 White MacBook to them and we had another identical experience.

Now, why is SellToGainSaver the company I went with? (there are so many trade-in sites..)
-Free prepaid shipping label (you know how much it costs to ship a 20lb iMac 21.5"?)
-Check payment (not a gift card...straight up cash)
-Highest trade-in value (In my experience, same as eBay but no fees/shipping aka more money in my pocket & less hassle)
-Extremely good communication (every time a step is completed your online account shows it, ie. label sent, product received, check sent for $X.XX amount)

"

"good service-placed an order and the used laptop was tested before it was sent. a problem was found with the unit so we were upgraded at no charge and the unit we got ws far superior to what our order was for. WHAT A TREAT!!! thanks for 1) checking before it was shipped and 2) for the upgrade"

"Hello good morning my name is Shane Fenty I have had the best experience Gain savers I have purchased two Power Macs from the company and they are working great thanks for the discounted price thanks for the great equipment thank you !"

"I was quite surprised when a package had arrived at my door. Especially when I'd place the order less than a week before arrival. It was my 27" i7 Quad core iMac with custom installed 16 GB ram and a terabyte drive. All that for much less than a new 27" i5 with less ram and HD, that was on sale that same year. Almost $800 less and not packed with that much ram. The machine as been very reliable for a refurbished machine. Way fast, Way powerful. It's the center of my recording studio, and it has never choked once with some pretty serious recording software and virtual instruments and effects all running multipule tracks and instrument, ALL at the same time.
That 27" screen is very pretty to boot. GainSaver is my 1st recommendation to my friends for best bang for computer buck!"

"Started out great; ended miserably. Very unprofessional and disorganized.

I wanted to order a 27" iMac i7, loaded. They had one in stock with a 2gb video card. Perfect. Excellent price, Steve the salesman made configuration a breeze. But then... he called me back (actually Jonathan) to tell me that the machine did not pass diagnostics and therefore not salable.

Deep Breath... They had an i5 as well, but with a 1gb video card instead. I edit video, so that was a bit of a loss. Ok, I'll deal.

From the beginning, I wanted to use an SSD boot drive with a 1tb HD. All through the process, Steve said that that was possible. Now, according to their service department, it isn't. But according to other Apple product resellers it can be done easily, along with adding either one or two additional drive, although with two additional drives, you lose the optical drive. The point is; Gainsaver's information is incorrect despite being told from the beginning that an SSD can be installed. Can they be trusted?

This back and forth dialog has been going on for two days. Their salespeople cannot seem to do credit card transactions in an orderly manner either, as at least half the credit card transactions were declined due to their inability to enter the credit card information correctly, while consistently assigning the blame on me. Meanwhile, because of now two order cancellations, I have $4k tied up in transactions in progress, namely my refunds. Not good.

The potential for greatness certainly exists in their pricing, but Steve the sales-guy became increasingly snippy, especially after my bank's data logs revealed his inability to enter credit card info accurately no less then 3 times.

Too bad for this experience, but I would suggest looking elsewhere due to lack of professionalism and personal accountability. If it's like this on the front end, it's guaranteed that it trickles through to the people in the shop who actually build the stuff.

Addition #1: I have not yet received a refund confirmation for the second order, as promised by Steve. I will continue to post my experiences as they occur. I sure hope I don't have to put the charges in to dispute through my bank!

Addition #2: The first order cancellation has been refunded and has fallen off my checking account, but the second one has not. Still waiting for this to clear.

Addition #3: 12/14 and the charge for $2006.39 is still showing on my checking account.

Addition #4: Finally got the second charge to my account cleared, so we are even. All through the numerous errors made by Gainsaver, never an apology, never an acknowledgement of personal responsibility; instead, personal grievance emailed to me by the sales manager for having "worked so hard". I can't believe that a seasoned sales professional would burden a customer in this manner.

Again, no responsibility for the headaches created by Gainsaver. All I wanted to do was buy a computer, not get involved in personal drama."

"Our order was shipped promptly and arrived exactly as configured on the web site."

"I was somewhat nervous about placing my first order with Gainsaver, and was extremely pleasantly surprised to receive my Macbook quickly, as specified, and in like-new condition. Since then I have purchased three more (two for kids and a replacement for me just this past June) and have received the same excellent service and product."

"I purchased this computer for my grandson (who is homeschooled)and needed his Mac computer replaced because his had been taken from him at gunpoint. His school curriculum was in Mac format. He chose the features he needed and is very pleased with the performance of his computer. I was extremely pleased with the price and service I received from your company. Even working with me to have it shipped directly to his home address."

"Good Prices and Great Value. We just keep coming back to GainSaver."

"Ordered a Macbook Pro from GainSaver, got upgraded hard drive additional memory and Airport Extreme card added. Received the computer in timely manner but no Airport Extreme Card would show in the computer. Called several times about this kept getting told to return it. Took it to my local Mac store Genius Bar, the ended up replacing the airport card as it was installed so poorly that they had broken the antennas off in the display card so both cards had to be replaced. My mac store did not charge me for this. Now I am unable to install anything on this computer as there is a password that they put on here that no one seems to know what it is. Called again, told again to return the computer for them to figure out the problem...This back and forth is going on for over a month now. VERY DISSATISFIED!!!!"

"Love GainSaver and love my iPad. Came quickly and completely intact and ready to use. I will definitely be shopping here again!
"

"I have pointed several friends to the GainSaver web site to look at their Macintosh products that are used. They offer used computers from a reputable source. "

"Order was processed promptly and shipped quickly. Everything arrived as advertised and ordered; however, I would not characterize the keyboard of mouse as being of the quality of the re-conditioned iMac. I have continued to use Apple keyboard and mouse that I had previously.

While I ordered the 3-year warranty, I have never received any documentation of it. I am counting upon my copy of my order, which contains a charge for the warranty, as being sufficient. Nonetheless, I do not have all the terms and conditions of the warranty.

I would do business with Gainsaver again based upon this transaction."

"Ordered a used Macbook Pro to be a Christmas gift. Came with unremovable stickers on many keys and on the keyboard surface area. Obviously used office equipment, but in "very used" condition. Came with a clean, but outdated, system.
Worked okay up to this past September when the motherboard died, so it only lasted about 9 months. "