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Product & services pricing
3.64/5
Chance of future purchase:
3.94/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2017-07-16

Great product and service

"Everything arrived intact, and quality was just as anticipated."


Verified
5/5

2017-07-16

Great product and service.

"Looking for a canopy cover. The website was easy to use, informative and displayed the canopies. Selected the one we wanted, ordered it, it was shipped the same day, was delivered in a timely manner. I installed it yesterday. It was exactly what I ordered, easy to install and very attractive and serviceable."


Verified
4/5

2017-07-16

Canopy good

"A little tight fitting but good"


Verified
5/5

2017-07-16

The Canopy survived a rain storm - but the frame didn't!

"The new riplock technology in the canopy is the way to go! The only problem is the grommets on the 10x12 canopy are in the wrong place (too close to the frame edge)....water will collect and pool...the original had better grommet hole placement."


Verified
5/5

2017-07-16

excellent service

"Arriving on time and was as advertised. High quality and sturdy."

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Verified
5/5

2017-07-16

Great!

"Canopy fit perfectly. Shipping was fast. Ordering was easy. "


Verified
5/5

2017-07-16

Graduation Garden Flags

"The customer service was phenomenal and the flags were amazing"

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Verified
5/5

2017-07-16

swing canopy

"The swing canopy we ordered was great! Fast delivery also."


Verified
5/5

2017-07-16

Quick shipping

"Quick shipping and good fit for our E-Z Up canopies."

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Verified
5/5

2017-07-16

Can't believe they found our replacement!

"We bought a new house about 9 months ago with a beautiful gazebo on the back deck. This spring, we noticed the cover had ripped. There are so many covers to choose from but we had no idea where the previous owners bought this gazebo or how long ago. I can't believe Garden Winds found the exact cover we needed. "

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Verified
5/5

2017-07-16

5 stars

"The cover worked great, highly recommended "


Verified
1/5

2017-06-20

Lousy Customer Service

"Garden Winds customer service is the absolute WORST! After sending two email and getting no response, "I" had to call to get any kind of answers concerning their defective products (acknowledged by their customer service).

Garden Winds handling of defective products, which they make, is unacceptable! I don't know how they've stayed in business! In early May, they were selling only the canopy for $199 (without end piece). Then, raised price by $60 to include end piece.
I paid the $259.99, but only received a credit for $35. Company was unwilling to allow me to wait until they re-manufactured the end piece, correctly, even if that meant I needed/was willing to wait many months. I was told that in order to receive a correctly manufactured protective end piece, next spring, I must buy a whole new canopy for $250+. Garden Winds guarantees their products fit PERFECTLY! This particular canopy needs to have a correctly fitting protective end piece to prevent the canopy from being ruined. So, this is essential to my purchase of the canopy!

DO NOT BUY ANYTHING FROM THIS COMPANY!!
"

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Verified
5/5

2017-07-15

Great product!!!

"I love the shade for my gazebo! It's perfect! "


Verified
4/5

2017-07-15

Fit perfectly

"Color was more yellow than I expected.
"


Verified
5/5

2017-07-15

Better than expected

"This is the second time ordering a replacement canopy for our pergola from Garden Winds. This time I ordered the better material and it exceeded my expectations. The material feels more durable and looks great. We've had some substantial rain here in the Midwest and the material seemed to shed the water better than the last canopy. I would highly recommend it."

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