ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.70/5
Chance of future purchase:
3.80/5
Shipping & packaging:
4.51/5
Customer service:
4.00/5
Return/Replacement policy:
3.89/5

Verified
5/5

2017-07-14

Canopy

"Very pleased, except I couldn't find lawn swing cushions"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2017-07-14

Great experience

"We were so frustrated when we realized the manufacturer of our umbrellas wasn't making umbrella canopies anymore. We needed placements badly and we're so happy when we were able to find them on garden winds. Ordering was simple and i was able to track my order."


Verified
5/5

2017-07-14

Overall pleasant experience!

"Relatively fast delivery!! A bit pricey in my opinion for replacement parts, but at least they sometimes offer deals on multiples."


Verified
5/5

2017-07-14

very good experience

"web site said item was back ordered and was all ready to wait. A few days later the item showed up in the mail.
Hurrah!
"


Verified
5/5

2017-07-14

Canadian Customer

"We ordered a replacement canopy from Garden Winds and received it in 2 days. Wow. Didn't expect that. And. there was no duty to pay. I think there was no duty because this canopy is not made anywhere in Canada. It fits perfectly. Great service!"


Verified
4/5

2017-05-26

Chaise lounge cover heavier than original, holds water, but well made.

"The title pretty much says it all. The fabric and color (Sage) were very good, the stitching and detailing also very good. But it does take on water if it's left in the rain, and doesn't drain and dry nearly as well as the original cushion. It's also not as comfortable, being a coarser fabric and the stuffing not as soft. It arrived quickly, well packaged and in good condition. "


Verified
5/5

2017-07-14

Excellent Service

"I loved being able to text a picture of my awning cover and received a quick, and accurate response. Upon ordering my cover, the delivery time was fast as well! I'll only order from them moving forward and absolutely will recommend to friends and family. "


Verified
5/5

2017-07-13

awseom

"yay so great yayayayayayayay"


Verified
4/5

2017-07-13

Customer service

"Ordered a replacement canopy. When I started to put it on my umbrella frame I noticed a flaw in the fabric. Contacted customer service. At first I thought it was going to be a pain to get satisfaction judging from the initial contact I had with the Garden Winds customer service. The second email from them resolved the issue very quickly and to my satisfaction. Will be ordering from them in the future."


Verified
4/5

2017-07-13

Good quality, but to tight!!!!!

"I measured the frame to make sure of the size, 12X12,got it. Ordered 12X12. Opened the box and it said on the invoice 12X12. HOWEVER it can up 4 inches short on both sides of one corner!!!! I needed to remove all 4 brass brackets that hold the top frames together and cut 2 inches off each side of the frame ,replace the brackets, and then refit the (still tight) new top into place. Looks Great!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2017-07-13

wrong size poor service

"I measured the gazebo and told them the roof had 2 tiers and still the size was wrong. It it long to get my refund as well. In addition, I sent a photo twice so someone could look at the gazebo and determine the actual size needed. The number was verified as correct reach time, but on one go back to me. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2017-07-13

Cheaply made for the money!

"If I bought the "BEST" hate to see cheapest (GOOD) one! Can see many holes in it! I thought it would be nice like original. I tried. "


Verified
5/5

2017-07-13

Arrived prior to expectations

"order process was easy, arrived prior to expected date. Was kept informed of shipment status. "


Verified
3/5

2017-07-13

Difficult to fit frame

"Finding and ordering the canopy for our frame was pretty easy, once we found the Item number, which thankfully we had! Otherwise, we wouldn't have been able to locate the replacement for it. It did arrive within a few days and was in good condition. However, there were no directions on how to replace and it was extremely difficult to fit on the frame. The replacements should be just a little larger than the original so that they fit the frames more easily. "


Verified
5/5

2017-07-13

Quick shipping and excellent customer service

"Quick Delivery - Ordered a universal screen and extra bag of clips on a Sunday and received at my house in Canada on Tuesday of the same week.
Excellent Customer Service - Two of the clips for the screen broken on installation so I sent a picture and received a very satisfactory result.
"