Product & services pricing
3.50/5
Chance of future purchase:
2.88/5
Shipping & packaging:
3.75/5
Customer service:
2.66/5
Return/Replacement policy:
3.00/5

ResellerRatings
Verified
1/5

2022-11-19

Disappointed

"My order was cancelled because my credit card couldn’t be verified. I think it has something to do with dual authentication through bank "


ResellerRatings
Verified
5/5

2022-11-18

Happy with purchase

"The canapy fit perfectly, looks great, arrived quickly."

Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

ResellerRatings
Verified
4/5

2022-11-17

Good quality but expensive

"This company has got you by the short hairs, as this replacement canopy only fits one model, which is only available on their website!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

ResellerRatings
Verified
5/5

2022-11-17

Easy

"I reordered a new canopy for my Gazebo after ten years with the old one! Once I found the correct site ordering was straight forward and successful. "IF" I have a concern it is I will not open the new item till April as it is not compatible with our winter weather ( I take it down every Fall) I am just hoping it fits when I go out to assemble it on my framework . My intuition tells me this company will be supportive of any issues I have five months after receipt!"

Pricing of products and services
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Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-15

great customer service

"Customer service is great and their products are quality. The fit of the product was right on."

Pricing of products and services
Likelihood of customers making future purchases
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Verified
5/5

2022-11-13

Great customer service

"I sent an email late on a weekend to get help figuring what replacement swing canopy I needed. Amazingly, I got a response back before the weekend ended. Shipment of product was also fast. "

Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-11-13

Great experience

"I purchased a canopy a few years ago but did not remember which one. So, it was great to log in and see that my past purchased item was saved and recommended. Made reordering a breeze!"

Pricing of products and services
Likelihood of customers making future purchases
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Verified
5/5

2022-11-12

canopy

"got what i needed on time"

Pricing of products and services
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Verified
5/5

2022-11-09

Excellent service

"I ordered a replacement canopy.
It arrived super fast and was a perfect fit.
"


Verified
3/5

2022-11-08

Please staff your call center during sale!

"Hi there. I'd like to begin by saying I love your products and have been a long time customer.

I recently got an email alerting me to your end of season limited-time sale. I immediately went to the website to place my order but had a question. It was dinner time (before 6pm), but but your call center was already closed for the day. It might be a good idea to staff your call center and have extended hours when you're hosting one of these sales, I'm sure other customers would appreciate it as much as I would. Thanks for your consideration.
"

Pricing of products and services
Likelihood of customers making future purchases
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Verified
5/5

2022-11-08

Gazebo replacement canopy and screen

"True fit. High quality materials. Fast shipping. Very satisfied with the whole deal. "

Pricing of products and services
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Verified
5/5

2022-11-07

Good replacement canopy

"I have ordered a replacement canopy in the past and was able to find my previous order in my account.I was able to order a new one at a good price and I will be ready for spring.I am assuming since I have ourchsed from this company in the past that the canopy will be fine when I open it in the spring.





"

Pricing of products and services
Likelihood of customers making future purchases
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Verified
5/5

2022-11-06

Easy to order online. Fast service

"Great product. Easy to otder"

Pricing of products and services

Verified
5/5

2022-11-06

Very quick service.

"Haven’t put it on yet so hoping it will fit. "

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-11-06

Riplock 500. 10X12 gazebo canopy

"Product was as described and delivered in just 5 days, I will certainly use them again. "