"I initially ordered the wrong canopy but, with the help of customer service they identified the right one for me. They shipped fast Extremely courteous!"
"We've been purchasing our replacement canopies from Garden Winds for years. This year I placed an overnight order on a Thursday, but because it was after their 2:00 p.m. cut-off time, and the long Memorial Day holiday, I didn't receive my order until Tuesday. I wasn't refunded the rush fees because it was my fault I placed the order too late in the day. To make matters worse, I ordered the wrong color which I returned for exchange. They charged me $10.00 for the return, and do not do exchanges. I had to place a new order. Might be easier to by a different pergola next year. Oh, and the second order is on back-order. Still hasn't arrived.
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"Was looking for a replacement top for my gazebo. The manufacturer was/has been out of stock for a while. I found Garden Winds and they had exactly what I wanted. "
"I got my canopy faster than expected! The quality is good. I wish I would have sprung for the most expensive version, as it would have been much thicker fabric, but so far it is holding up well here in the Pacific northwest. The canopy fits amazing and looks great! I would definitely purchase another product through Garden Winds!"
"Perfect...product, price, shipping!"
"Big rain causes top to stretch and hold water. Only drawback. Needs more support to prevent that"
"First there is not enough information to make a decision on the canopy, and no information on my previous purchase, which was the correct canopy. This time I got the wrong canopy, Garden Wins was no help on the phone and I had to pay to send the wrong canopy back. I was told, that I could get another canopy, but there was not certainty that it was going to be the correct one, so I may had to pay to ship it to me and potentially I had to pay again to send it back. Too much hassle"
"Great response time. Good looking cover!"
"We ordered our replacement gazebo drop and it arrived 2 days later. The fit was perfect. "
"Quickly found my replacement cushion on GW website. Customer service was AWESOME!"
"I was happy with the website and very happy with the new canopy."
"Received our replacement canopy; arrived as promised.
The problem was it did not fit properly it was smaller than the one we had. We had to do a lot of re forming the gazebo in order for it to fit properly.
The replacement is of good quality. We think the canopy is not a universal canopy and fits certain types of gazebos and ours was not the correct one. But we did install it and made it work"
"I purchased a replacement and it didn't fit. I called customers service and they directed me to take a photo of the frame and they gave me exact replacement. It's now up and ready for the summer. "
"Canopy didn't fit, no matter how many different ways we tried it. Disappointed because I could tell it was a much better canopy than the original one from Lowes. Ended up ordering exact replacement from Lowes ."
"It would have been 5 stars if they sent directions on how to install."