"I purchased a replacement and it didn't fit. I called customers service and they directed me to take a photo of the frame and they gave me exact replacement. It's now up and ready for the summer. "
"Canopy didn't fit, no matter how many different ways we tried it. Disappointed because I could tell it was a much better canopy than the original one from Lowes. Ended up ordering exact replacement from Lowes ."
"It would have been 5 stars if they sent directions on how to install."
"Easy to find the right replacement cushions! Make our yard swing look like new!"
"We ordered the one that was show on the website. It had curtains. The one that arrived did not."
"Received the correct canopy replacement cover from a cell phone picture. Very satisfied."
"This was far better than product sold originally w gazebo. Shipping was supreme! Item exactly as described! Excellent return policy wil def buy from again if and when canopy fails again ! "
"Arrived promptly and was the color that was stated. Installed about a month ago with no problems. Seems a little thin. It time will tell how it holds up. "
"Ordered a replacement canopy for our pergola.
Found several options to choose from on your site.
Price was reasonable and our order came sooner than expected.
Would recommend."
"I have ordered two of these and this one was reinforced where the ties are which is so important because the wind would sit around and rips the ties period and definitely would buy again, if I need it."
"Fit perfectly, no problems."
"Item was out of stock and their website said in my purchase that they would not be charging my card until the product was available around the end of June, seems they did in fact put a pending charge on my card that stayed for 5 days out of my bank. Is the company so closely held on products that they sell, that they would need to charge your account (without disclosing) to verify if they should continue stock their shelves on a product that would normally be on hand anyway? Makes no sense. Hope this review helps others but have a funny feeling it will not be posted. "
"Customer Service sucks, product was poorly and cheaply made. Their "universal" canopies are not what they say they are."
"Great service, quick delivery."
"The cover was a perfect fit."