"I am so grateful that Garden Winds had a canopy to replace my very old and tattered and weather worn canopy. However, the customer service was less than satisfactory. I received my canopy and it did not come with directions on how to install. It is quite complicated to install properly. When I called to ask, the customer service rep gave me completely incorrect information saying that it only attached on the ends leaving the rest of the canopy to flap in the wind. Upon doing more research I figured out how to install it but it would have been extremely helpful if I was given more information the first time around. "
"This is our second time ordering from Garden Winds and, as before, our order was expedited and shipped in record time. We unfortunately had an issue with this canopy and reported it. Jocelyn and Angela understood the problem and immediately took care of us. I can not say enough about the efficiency and professionalism of this company. Would definitely recommend them."
"Arrived promptly. nice material.
Fits and looks great. "
"I recently ordered two replacement canopies; 1 for a swing, and 1 for a stand alone canopy. Both fit perfectly. the ordering process was completely painless; with pictures of nearly all swings and canopies ever made. I initially felt the prices were a little high for replacements, but once they arrived, the quality is actually better than the originals."
"Canopy material is very sturdy and better than the original one."
"I paid around $500 for the whole patio set originally. That included the metal frames and the cushions. I had to pay $411 for just the replacement cushions! I should have just purchased a brand new set that included EVERYTHING!! I went a head and ordered it online to only be declined because my credit card had a billing address of a PO Box instead of my physical address. I called and was told they had to have a card that had my physical address for my order to be processed which I provided. Come to find out they charged the original credit card that I had provided online. Ugh!! "
"the pergola canopy was perfect "
"Finding a replacement canopy through Garden Winds was such a simple process. I just snapped a shot of the frame with my cell phone, sent it in to Garden Winds, and they took it from there. When I received it, it was a perfect fit! Thanks Garden Winds!!!"
"Placed an order with Garden Winds for a new patio swing cover. Within an hour received email that order was shipped. Received order within a week and the new cover is of better quality than old one. Great Service - Great Price - Great Quality"
"It seems such as waste that the companies that sell the outdoor gazebos, umbrellas, etc., don't carry any replacement parts for when the coverings rot or are damaged.
This is the second cover for my gazebo Garden Winds has supplied. If they didn't exists I would have had to toss out the frame since Lowe's where the gazebo was originally purchased, doesn't carry new canvas covers.
The ordering process is quick and painless. The replacement arrived quickly. The new top is a little more snug than the original and my first replacement 6 years ago but it went on quickly and relatively little effort (it takes 2-3 people)."
" Even though it was the right model, it didn't fit. I tried hard and in the end I damaged the structure. Very bad...."
"Have been a customer for years. Great website, fast delivery, well-made products. I am satisfied."
"Came in on time Fix perfect very happy !!! "
"Exactly what we were looking for at a great price and very fast delivery!! Thank you"
"very pleasant and helpful telephone person"