ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.67/5
Chance of future purchase:
3.97/5
Shipping & packaging:
4.56/5
Customer service:
4.12/5
Return/Replacement policy:
4.05/5

Verified
5/5

2017-04-23

Replacement canopy

"Had minor problem with their computer system with initial order however replacement canopy arrived on schedule and was just the item we needed.
"


Verified
5/5

2017-04-23

Replacement Canopy

"The canopy arrived at my door 2 days after ordering. I was pleased with the quality of the product and would recommend others to use Garden Winds when they need a replacement canopy."


Verified
5/5

2017-04-23

Great Job!!!

"Website was easy to use. Order came rapidly without any hang ups! This is the third time we have ordered a gazebo cover and we have never been disappointed in any way. Sadly, where we live, the wind has become a destroying factor, but we keep trying to find the penultimate wind resistent cover. Thanks for being so user-friendly!
Sally Walker
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2017-04-23

Very good

"Fit very well, instructions would have been helpful as I still don't understand why there is reinforced holes
in the canopy/
"


Verified
2/5

2017-04-23

Requires partial disassembly to install.

"The canopy appears to be about two inches too small in every direction once one corner is installed. The ONLY way to get the other three corners on is to remove the end of the corner beam from the end bracket, insert the end into the canopy pocket and then replace the bolt through the end bracket. With the end of the beam pointing upward, replace the bolt through the bracket and lever the end into its normal position and re-insert it into the part that goes up to the center. It's a royal PIA!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-04-23

PERFECT FIR - EXCELLENT PRODUCT

"THE CANOPY COVER WAS A PERFECT FIT AND EASY TO INSTALL BY ONE PERSON!
WILL SHOP THIS WEBSITE AGAIN!
"


Verified
5/5

2017-04-23

Perfect fit

"No problem with fit. Excellent quality. Speedy delivery."

Detailed Review Benchmark + -
Pricing of products and services

Verified
4/5

2017-04-23

Was pleased with speed of shipping. Like the merchandise.

"A nice company. Was well pleased with merchandise."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-04-23

Very quick and simple

"Hopefully the product will be as good as the order/delivery."


Verified
5/5

2017-04-23

happy repeat customer

"This is the second time I've used your service. I past your name onto my neighbor who needs a new canopy. The order came faster than expected. It fit perfectly. I own 2 pergolas and will continue to use your company when I need replacements."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-04-23

Excellent

"Item was exactly as expected. Arrived very quickly. Very happy."


Verified
5/5

2017-04-23

Great Delivery

"I ordered my canopy on a Sunday and received it on a Tuesday. Excellent Service. Our last one didn't last as long as we had hoped. I believe it fit a bit too snuggly and ended up tearing anywhere it was fastened and on the corners. We plan on making sure it fits better this time (even if we have to cut some bars). It is a good product and as I said, excellent service. Keep up the good work!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-04-23

Canopy cover

"Delivered in time and perfect fit"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-04-23

Fast service

"I ordered a replacement canopy on Saturday and received it on Tuesday.
I had difficulty getting correct info online. Called and found the help I needed Staff helpful and found info I needed to complete my order. Thanks
"


Verified
5/5

2017-04-23

FINALLY!!

"We tried many times to get a replacement top for our gazebo. Found your site in the paperwork, with Sam's Club listed. Found our model & ordered online. Delivered on date promised and fit very well. "