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Product & services pricing
3.67/5
Chance of future purchase:
3.97/5
Shipping & packaging:
4.56/5
Customer service:
4.12/5
Return/Replacement policy:
4.05/5

Verified
5/5

2017-02-27

So Easy To Find Replacement

"There are so many different products in the market today and it could be difficult to find your exact replacement product, however Garden Winds has made the process to easy by allowing you to choose the place you bought your original product, and then narrow it down by size and other options, and then the pictures help tremendously as well."


Verified
4/5

2017-02-27

"
This is the second one I have ordered. The last one lasted one summer so I am hoping
this one will last a couple of years. It ripped where the Velcro was attached. I ordered the correct size. This time I will read the guarantee to see if I can get a replacement. I have not put the canopy up yet, will probably do so in May when nice weather is guaranteed.
"


Verified
4/5

2017-02-27

"I thought the price was a little high, but overall no issues"


Verified
5/5

2017-02-27

Happy Georgian

"My replacement cushions are so great! They are a perfect fit and if I'm being honest better than the original cushions that came with the set. Better color and better quality! "


Verified
5/5

2017-02-26

Fast Service

"I was very surprised at how easy it was to order the canopy top for my gazebo and how fast it was shipped to us. With kind of service, we will be doing more on-line shopping at garden winds. Thank you. "


Verified
5/5

2017-02-26

"Everything was great,canopy topper was too small but lady on phone was very helpful."


Verified
5/5

2017-02-26

Best product

"I've ordered two and the quality couldn't be better. "


Verified
5/5

2017-02-26

Perfect fit

"Ordered replacement cushions for Home Depot chaise lounge chairs and they fit perfectly and am so happy my chairs have a face lift. My order also came within a few days of ordering. "


Verified
5/5

2017-02-25

Fast and helpful

"Fast shipping and just what I needed."


Verified
1/5

2017-02-25

Don't waste your money - buy a better canopy

"I bought in August 2016. It was ripped to shreds by Christmas. Oh it faded andpuddled first."


Verified
4/5

2017-02-25

GREAT REPLACEMENT CANOPY

"We ordered a new Replacement Canopy for our Sam's Club Sheridan Grill early Saturday morning without an problems. The young lady that took our order was pleasant and
seemed somewhat new to Customer Service but did her best to take our order. We
gave her the information she needed to determine what we were ordering but when it was time to pay for our order, she told us that the Shipping for GROUND SERVICE was $9.50.
I explained that the rate for ground shipping was published clearly and boldly marked at $8.50, on the page with the rest of the Shipping Policies, to which she repeated that it was $9.50. We pointed this out to the C/S Rep, but she did not give any explanation as to why the discrepancy and again repeated the charge was $9.50. We then told her she should tell someone in Sales the published rate should be corrected and after some hesitation, she reluctantly said she would notify Sales. We declined to argue any further with her and finished making our purchase. The replace canopy arrived a couple of days later and was an perfect replacement for our canopy.
"

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Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges
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Verified
5/5

2017-02-25

"I am a repeat customer and very satisfied with your product and service. That's why I keep coming back."


Verified
5/5

2017-02-25

Great

"Easy and quick service from them. "


Verified
5/5

2017-02-25

Perfect Replacement!

"Very Happy with the product and easy ordering.
Now, Shipping cost is a bit too high for ground UPS service.
"


Verified
5/5

2017-02-25

Very Good

"I purchased a replacement canopy for my gazebo and was offered a second at a discount. I did accept the offer and was pleased to get both canopies in a short time. I have not yet put the canopy up as it is still winter here in the NE but I am looking forward to sitting out on my deck with the new cover on my gazebo when the threat of snow has passed,"