"Thank you for for your service."

"I called in and gave the rep the EXACT MODEL NUMBER of the unit i had. She asked me where i bought it and what size. After responding SHE GAVE ME the model number of the canopy that was needed to fit my unit with the only difference to be was the style of fabric. I ordered with expedited shipping........ and it was WRONG. the size was completely different. Called in to speak with the manager ANGELA who fought me tooth and nail to do a return with a credit for shipping. She says I should've known what i was ordering. When EVEN ON THEIR WEBSITE the size is not given. https://www.gardenwinds.com/replacement-canopy-pergola-riplock-p-4586.html AS OF TODAY 07/11/16 there is still no size specified and i have a a screenshot for proof. And according to her i was suppose to know the size, even though i clearly gave them the model and they gave me the part number. i paid for expediting shipping and they even wanted to charge me $10 to ship it back. Ridiculous, horrible customer service even though I told them i was still willing and needed to purchase the correct canopy top.
Even the picture on the link looks exactly like what i expected to receive, but again the length looks nothing like what i received. I asked her what if my 70 year old mother called in to be assisted in ordering a canopy, would she expect my mom to get on a ladder and measure what she has if SHE HAS THE EXACT MODEL NUMBER and all i got from her was comical responses on helping my mom. I've filed with Capital One, i dont care how long it takes to settle i will not be responsible for shipping on an item number that i was told to place. Suggest AMAZON at least if its wrong you wont have to fight city hall to get your money back."

"We really enjoy the canopy as it gives us plenty of shade in warm Sunny California.
The canopy was easy to order and came on schedule. Was easy enough to install.
It rates five stars!!!"

"I was very pleased with your service. But.....the canopy is a bit small. Had a hard time to get it on the frame. Since it is stretched to its limit, I hope it does not tear with the next use. "

"Shipped quicker than anticipated and fits our old metal frame perfectly. Took only 1 person to put it on."

"Was happy to get replacement cushions that look great & fit perfectly "

"Good quality material. Well made and reasonably priced."

"Product was great.. But shipping not so much! Fed ex says they require a signature for the package. They scheduled the delivery for the Saturday before 4th of July. I stayed home. They didn't show. Then they delivered on The following Wednesday. They said a scheduled delivery isn't a confirmed delivery. Who knew? Playing games with terminology is costly to customers who miss work to accept delivery... Choose your shipper carefull! USPS is more sensitive to the customer. They tell you when delivery will occur and follow through.m"

"High quality, happy with product and delivery of item"

"It was exactly what I wanted."

"Unfortunately, the canopy I ordered didn't fit our umbrella. But Garden Winds allowed me to return it and made it easy. So I'm happy, though without the canopy."

"well satisfied. Shipment was on time. Cover fit perfectaly."

"The cover arrived quickly and in perfect condition, Fit was no problem. I would do business with them any time"

"I was surprised when I realized this replacement canopy was a higher quality and better color than the original canopy. Love it!!!
"

"I purchased this canopy from the Garden Winds website to replace a 10' X 10' canopy on a Kohl's Sonoma gazebo. It appears to be a better quality that the one I am replacing. I did have problem with installation, however. Evidently, these canopies are made for gazebos with either 87" struts (from the top going out) or 89" struts. Even though the photo on the Garden Winds website appeared to be the exact unit that I have, the canopy was too small. It was for the 87" struts and I had 89" struts. Once I cut the struts down to 87 inches, the canopy fit perfectly and I am pleased with the outcome. I would recommend measuring your unit before purchasing to make sure that the replacement item is the right size."