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Product & services pricing
3.74/5
Chance of future purchase:
3.82/5
Shipping & packaging:
4.51/5
Customer service:
4.02/5
Return/Replacement policy:
3.89/5

Verified
5/5

2016-06-10

Sun/Rain Proof

"We purchased the reinforced replacement canopy for our ten by ten foot gazebo. The ordering was easy, delivery was less than a week, and the quality is much better than the original canopy. It has reinforcement and double stitching at all the stress points which the old (original) canopy did not. We are more than satisfied with the product and the service received from Garden Winds, we will return for future needs. "

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Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges
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Verified
5/5

2016-06-10

If at first you don't succeed, try again!

" Thanks for working with us to get the canopy that we needed. We had purchased a gazebo at a sale without a canopy. The owner gave us the name and number to order a replacement canopy. We did but we were having such bad weather here in Texas we waited six weeks to put it up. It did not fit!! We were able to send it back. Customer service worked with us using measurements and pictures to determine which canopy would best fit our needs. Thank you so much for providing such good service. I'm enjoying my morning coffee sitting outside under my gazebo now.!!"


Verified
5/5

2016-06-10

Good experience

"Easy navigation through the website and timely delivery. Good job guys. Please inform me how to purchase replacement parts for this gazebo. That would be most helpful! "


Verified
5/5

2016-06-10

Cool breeze

"Keeping it cool in the Midwest great job"


Verified
5/5

2016-06-10

Extremely fast shipping

"Shopping was amazingly fast. I love knowing I won't be charged added duty fees at the door. "


Verified
5/5

2016-06-10

Gadzooks it's a new Gazebo!

"Our gazebo looks fantastic! Our first order arrived and we found out that I had ordered the wrong canopy. We sent it back and ordered the correct one. Our new canopy arrived and we were able to get it in place. We now have a cooler deck - both temperature & looks.
The only down side is the deck needs to be cleaned and spiffed up now to go with the nice canopy. Tim, a happy customer.
"


Verified
5/5

2016-06-10

Came fast..excellent quality

"Works perfectly on our wooden pergola.."


Verified
5/5

2016-06-10

Great experience

"Totally satisfied with my purchase from Garden Winds. I quickly found what I was looking for & received my order in timely fashion. Definitely recommend this company."


Verified
4/5

2016-06-10

Easy replacement

"As long as you can remember were you purchased the product, they made it easy to find the replacement with pics of the item. Very easy and happy. Just wish they would last longer."


Verified
5/5

2016-06-10

Great product lousy timing

"I recently purchased the Madaga rip lock canopy. The product is great however i ordered the canopy to have for Memorial Day weekend. I paid for overnight shipping and handling 60 dollars. I needed it for my backyard bbq. When i looked at the tracking info I was surprised to see that the canopy wouldn't be delivered until the next week. When i called customer service they told me that that was the next business day. I was annoyed that i paid extra shipping for something that Garden winds knew i wouldn't receive on time. When i asked for a price adjustment I was told I should have read the fine print. The product is great but customer care is lacking."


Verified
5/5

2016-06-10

Easy order and quickly delivered

"This was my second order through Garden Winds. I've not found the canopy I ordered on any other site. I went to the Garden Winds web site and was pleasantly surprised to see that the canopy is available. The order process was simple, and quick and within a week I had my replacement canopy waiting for me. I like the fact that I can order the canopy separately or with the mesh screen side panels.
The canopy fit perfectly and this one is a ripstop fabric which I hope will last longer than the first two. This is the third canopy we've had, the original, one replacement, and this is the second replacement. The original and the first replacement were not ripstop and lasted 3 years each even when having taken them down for the winter. The color of this latest canopy is correct, no mis-match with the side panels.
"


Verified
4/5

2016-06-10

Delivery Failure

"Everything was fine, but I paid $15 for 2 day delivery and it took 6 days.
I would like a $10 refund for the extra money paid for fast delivery.

"


Verified
5/5

2016-06-10

Great shape

"Just got around to installing new top, perfect fit, very very happy with it. I ordered the reinforced canopy and I'm very impressed with the extra mesh reinforcing."


Verified
1/5

2016-06-10

short changed

"Replacement canopy does not fit, poor quality."


Verified
5/5

2016-06-10

Happy Day!!! I found my green canopy!!!

"My neighbor used this swing set many years and when she died I inherited it (in pretty poor condition). I put it in my storage building for 2 years and got it out trying to restore it to its former glory this year. I kept looking online to find a canopy that might fit and low and behold there it was. Needless to say I was so-o-o happy. A little sanding, paint and a new canopy it loots GREAT after all these years and we have been enjoying watching the sunset in the backyard. Your swing set is terrific, the canopy is wonderful and the service was excellent. Thanks so very much!!!"