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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2015-06-17

"great service, perfect fit."


Verified
3/5

2015-06-17

"delivery was as expected with no problems. Fits fine, but is not waterproof. Accumulates water, stretches fabric, and then leaks through. Original swing canopy was waterproof and of better quality. Works great in the sun. Glad to have found a replacement as my old canopy tore with age."


Verified
4/5

2015-06-17

"Thought the price was a little high for a replacement canopy."


Verified
5/5

2015-06-17

"I'm very pleased with the canopy. we just put it up and it fits great and looks wonderful."


Verified
4/5

2015-06-17

"Love my canopy, but I paid for 3 day shipping but it took over 11 days to get to my house. None of the communication I got lead be to believe it would take that long. I got this survey 6 days before I got my product."

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Pricing of products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
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Overall customer service
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Product Returns/Refunds/Exchanges
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Verified
3/5

2015-06-17

"The item I purchased did not fit. I returned the item and am waiting for my return of funds."


Verified
2/5

2015-06-17

"The smaller piece of the canopy did not fit. It was about 2" shorter than the last one thAt was also ordered from you. Lucky I saved the old one and we used that even though it was faded from the sun"


Verified
5/5

2015-06-17

"I was very pleased with the quality of the replacement canopy and it's fit on the frame. Service was excellent and the shipping was also in a very timely fashion."


Verified
5/5

2015-06-17

"every thing was great worked out just fine"


Verified
5/5

2015-06-17

"The order came very quickly."


Verified
1/5

2015-06-17

"When I put my order in the date was June 12th. Then I received an email with a new date in August by then summer is almost over. "


Verified
5/5

2015-06-17

"simple to order and service was nice and quick thank you"


Verified
5/5

2015-06-17

"I was able to find what I was looking for quickly, I ordered and got my order earlier than expected. Thanks for the great service."


Verified
5/5

2015-06-17

"Excellent phone customer service swing canopy fit like a glove"


Verified
5/5

2015-06-16

"We are very happy with our replacement canopy. It's good quality, easy to put on and the color is very nice. Would buy from this company again!"