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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2015-06-15

"I like the material, it seem very strong. the canopy was a little difficult to get on with the larger metal hooks. couldn't get one on but still a tight fit."


Verified
5/5

2015-06-15

"This is my second replacement canopy ordered with Garden Winds and I am, once again, pleased with the item ordered and the prompt shipping. "


Verified
5/5

2015-06-15

"Item as described. Shipping very prompt"


Verified
1/5

2015-06-15

"Ordered out of stock item and you gave no exact status of my purchase."


Verified
1/5

2015-06-15

"I am very dissatisfied with the product as it already has ripped out of four grommets just putting it on. The gazebo roof was made too small. I know they talked about it being a snug fit but a person should at least be able to install it without it ripping away from the grommets. I could see the ripping happening with age and wear but not right at first set up. I feel the quality could have been better for the money I had to pay. Not a happy customer knowing that this roof will not last long. I could have bought a whole new gazebo for the price of this roof. So yep I am very disappointed and dissatisfied with the product."

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Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
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Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2015-06-15

"i liked the quality of the product. i was misslead a bit, buy my not reading the description throughly. the photo showed the custions with buttons but the ones i received didnt have them. i wanted buttons. i am keeping the cushions only because i tossed the packageing and it would be too costly to ship back.

Annette
"


Verified
5/5

2015-06-15

"Quick service and great quality product."


Verified
3/5

2015-06-15

"The vent panel on top of the canvas seems to be to small,and the rain pours in."


Verified
5/5

2015-06-15

"Excellent service. Highly recommend "


Verified
5/5

2015-06-15

"I previously purchased this replacement awning years ago from you. It was easy to install and fit perfectly. The only thing I would change is for it to have rain grommets already installed on the awning. We had to install them ourselves and didn't really know where to put them..Other than that it has worked quite well over the years. Bought a new one in case I can't find another replacement at a later date. "


Verified
5/5

2015-06-15

"I was very pleased to find that the item was exactly the right size and installation easy. "


Verified
5/5

2015-06-15

"Awesome, very prompt and accurate"


Verified
5/5

2015-06-15

"The canopy replacement I ordered was delivered on time and fit perfectly."


Verified
1/5

2015-06-15

"The product does not fit the canopy correctly at all, and looks like there is a small hole in one of the seams before we had it on. I am still trying to reach customer service."


Verified
5/5

2015-06-15

"This is the second time I have ordered a replacement canopy and have been very satisfied both times."