"I had no idea what I needed. Sent picture and place of purchase. Y’all directed me to perfect canopy top. Easy to install. Good price "
"It’s not my first time buying the canopy and this time I ordered the 500 rip lock and I’ve fottten the regular rip lock they they it would be
heavier than the regular one but they weigh the same , can be bother to call the company because of logistics service from the delivery carrier, either by ups or Usps they delivery service **** no part on the shipper "
"canopy cover for our swing was better quality than the original and a better fit as the original was a bit tight. There's maybe .5 - 1" mote material on the long side which is really helpful. The change out of old to new was remarkably easier than I would have thought, simply remove the plastic from one end of each side. Less than 15 minutes and part of that time was figuring things out. This was mid-Covid-19 and when we first looked at the website everything was out of stock. There was, however information letting us know WHEN we'd be able to place the order, and that's exactly how it worked."
"I called and received a friendly advisor. I did my project. We ship without a problem. I already have an on my swing."
"We are very pleased with this canopy replacement. Very quick response to our order and quick delivery."
"Great phone etiquette, phone follow up after phone disconnected and email confirmation after phone call. Thank you for excellent service"
"I ordered a canopy replacement "
"The canopy fits right. So glad for your service."
"An excellent swing, so we wanted to save it. The original top had died (I think about 15 years use) so we thought we would try a replacement. The replacement fitted exactly as the old. The only thing is that I think the original was more of a canvas feel. This seems like plain material. I will spray with water repellant and see how it lasts.
Customer service was great. They asked for a picture of the swing (I was not sure it was their swing). When they replied quickly and said they had a replacement, I ordered. It was only a couple days and it was here. GREAT SERVICE!!
George, Illinois"
"the customer service representative was very helpful and polite and it was a great experience. "
"Needed new 2 tier cover 10x10. My model was a little old so info was unavailable, my frame has stood the test of time, I have original book. Found cover but was informed that fit may not be exact. To be continued "
"Upon placing my order, I expected to wait more than 1 month for delivery. My cushion came before that and I was thrilled. It seems comfortable and durable."
"This was our second order and the second time was an even better experience. The time taken
from placing order to receiving the item was a total of four days, and that was from California to Ontario Canada.
Kudos to Garden Winds and U P S"
"I called and spoke with an individual that never gave me an option to take a picture of my frame in order to determine which canopy to order. She assured me I was ordering the correct one for my frame It didn’t fit so I looked on line and saw I could send a pic. I emailed it and haven’t gotten a response. I’ve returned the canopy to you. "
"I have ordered several gazebo covers from GW. The quality has deteriorated. The last one had a saggy fit and is made from A material that tears easily. For the price, one would also expect free shipping. However, since there is no competition, it’s either GW or nothing."