ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2020-07-14

Excellent product

"This is our 3rd replacement canopy and we have had the gazebo fo several years. We got the green one this time and I really like it and it fil perfectly "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-14

Swing Cover

"Swing Canopy was easily identified on website. Quality of reinforced canopy great.
All good
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-07-14

Great Experience

"Was very satisfied with my purchase. The price was great and the shipping was fast.."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-13

EXCELLENT

"Other sites have sent me wrong orders. Luckily they've always allowed returns. Their sites are unprecise as to sizing ... so you're not sure if you ordered the right product. Garden Winds gives full information and disclosure so I know exactly what I ordered and will receive. I have yet to return an incorrect order and I always receive the product in good condition and timely. Their site is easy to review and find what you need."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-13

As Advertised

"I bought this canopy as a replacement for a gazebo we bought many years ago. The S-J-109 Gazebo Riplock 500 has held very well during some strong storms. I would recommend this canopy for any replacement."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-07-13

fit perfect

"fast shipping once in stock"


Verified
1/5

2020-07-13

Never Ever Again

"Garden Winds advertised as the only company I could find online on June 28th, 2020 to purchase our 10' x 10' Replacement gazebo cover for Canadian $184.99 . At first I was impressed when they actually delivered in less than 2 weeks!! Inside this package, they even suggested that I spray the gazebo "upon receiving it" with one of two choice products, which I had to purchase online and wait for...another Cdn$112.97 (for a bottle of 303 Aerospace Protectant Ultimate UV Protection).

So, I was happy to apply this coating on a very dry day; had it dried properly and waited to mount it onto the gazebo frame the following day. Well, I manged to remove the old torn gazebo cover (a 10' x 10') and upon mounting this new Gardens Winds version-
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2020-07-13

Fast service BUT...

"The Velcro to hold the netting to each of the legs was several inches too short and the netting billows inward with a breeze. I called, then sent a message with photos to customer service but no response in the past couple weeks. Hmmmph.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-07-13

Excellent Quality

"Excellent service, kept me informed throughout the life of my order. Great quality and it was easy to measure and order. Thanks!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-13

Excellent!!

"Easy to order replacement canopy. This is my third replacement order. Very satisfied with the service!! Thank you!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2020-07-13

Fast Shipping

"Order arrived in less than 72 hours. "


Verified
5/5

2020-07-13

Fabulous customer service

"Ordered two canopies, one for our backyard gazebo and one for our grill gazebo. Customer service in California was fantastic and shipping to Ottawa took only 3 days! Unbelievable! My husband installed both canopies by himself and didn't have any problems at all. I have nothing but good things to say about this company. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2020-07-13

Canopy cover

"What I expected, I have had excellent service before and completely satisfied"


Verified
5/5

2020-07-13

Prompt Ship!

"It was our 2nd time ordering with them, received our order quickly! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-13

Excellent experience

"I found the level of communication to be excellent and delivery fast. Highly recommended.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process