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Product & services pricing
3.81/5
Chance of future purchase:
3.84/5
Shipping & packaging:
4.52/5
Customer service:
3.97/5
Return/Replacement policy:
3.94/5

Verified
5/5

2023-07-13

Perfection

"Wish all vendors were as great. Fast shipping and quality product. Whole process was easy and much appreciated. Item came next day! "

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Verified
3/5

2023-06-01

Wrong size

"Top was received in good shape and timely. The top is too short in the depth by 6" and not the color blue I ordered. The original color was a deep Navy blue like the picture of the white frame, Navy blue 2 seater swing in your advertisement. The first picture was on your web site under Walmart, the second two pictures show the short depth and the wrong color.

Is it possible to get a top six inches deeper and deep navy blue?

Thank You
Roger Benyo
***-***-****
Download all attachments as a zip file

2017-2-person-swing-replacement-canopy-v7.jpg
69.5kB
Nancy's swing top 1.jpg
3.4MB
Nancy's swing top.jpg
2.4MB
"

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Verified
3/5

2023-07-12

Low Quality with No Way to Secure to Base (but it does fit if it were only to stay on)

"I was glad to find what I hoped to be a replacement for the base cover for my large patio umbrella. The material is so very thin, however, that I can't see it lasting even through the summer. Also, although I appreciate the zipper to put the cover around the pole of the umbrella, there were no strings or fasteners or anything to secure it to the base of the umbrella stand so there is no way to keep it from blowing up and away from the base. This makes it rather unusable. It needs to be a heavy duty fabric and there need to be fasteners or ties of some sort to secure the 4 sides to the base of the umbrella stand. Without these adjustments, it is not useful."

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Verified
5/5

2023-07-12

OSH umbrella

"i’m not very good sending pictures from my i phone.once i figured it out,the 2 ladies that were helping me find the correct canopy were on it.With same day shipping it was here the next day and was installed.Thank you again. Mike "

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Verified
5/5

2023-07-11

Great service

"I was replacing a swing canopy - I took pictures, sent them in a text message and they made a recommendation. It worked! Thank you!"

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Verified
1/5

2023-07-11

Cover for 3 seated swing

"This is my second replacement cover, and the measurements and quality are no where near the same. It is at least 6 inches too short. The sleeves for the poles were too narrow. It was a total failure. The seams ripped when trying to put it on. I am very disappointed. We did not have an issue with the cover fitting from a few years ago. Somehow the specifications have changed."

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Verified
1/5

2023-07-11

Never had any problems with reordering my gazebo top until recently.

"The holes will not line up to the frame to be able to hook the top on! "

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Verified
4/5

2023-07-11

Canopies

"We have had several of your canopies and they have lasted a whole year in Oklahoma. This year when we changed it out, the new one ripped in two months. We have two new ones and will report back. "

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Verified
4/5

2023-07-11

Pretty good fit without any model number and only going off a picture!

"After losing our cover in a storm, we were truly upset to not find a model number or brand anywhere to replace (previous one came with house when moved in). Garden Winds was quick to respond and provided info on the one they felt would fit. We took a chance on it, and can now fully enjoy our gazebo again! Only issue was it is very snug and not a joy to put on…normal for those types of covers. Product color just as expected and seems built sturdier than other one. "

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Verified
1/5

2023-07-10

Swing Canopy

"When I ordered a canopy for my swing. I made sure the pictures on the website matched exactly what my frame looked like. When the canopy was ordered and received it was approx. two inches too short in width. The bolts would not attach on the sides due to the canopy being too short. When I asked to return. They email stated that not only would I have to cover my own cost to ship it back ( which I had no problem with) They were also going to charge me $50 to cover their cost of the initial shipping. The total would have cost me over $100 in shipping and duties. And the (wrong size) canopy that they sent me was roughly $120. So if I had returned the product I would only receive less than $20 back.
This whole experience has made me not trust online sellers to have the right size product. And I will definitely never order from Garden Winds again.

If you are offering a product...make sure it is the right size and color of the original piece.
"


Verified
1/5

2023-07-10

Grill Gazebo cover

"Doesn’t fit. Money wasted"


Verified
5/5

2023-07-10

Great customer service

"I needed to replace my patio umbrella canopy but had to make sure that I was ordering the right product. I contacted garden winds with an old picture of my umbrella. They got back to me within a few hours with the right product to order. I have now received the canopy and replaced the old one. It fits perfectly. I'm happy with my purchase. "

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Verified
5/5

2023-07-10

Canopy Replacement

"Excellent! Easy to get answers to my questions. Delivered within a few days and fits perfect."


Verified
5/5

2023-07-10

‘Replacement Pergola Canopy

"Great product, fit perfectly on my Purple Leaf Pergola! Very well made!"

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Verified
5/5

2023-07-10

Fast and efficient

"Reordered canopy covers for second time. Just as fast and easy as the first."