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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
1/5

2020-06-03

Bad customer service

"I ordered a gazebo top replacement on April 19th. I called today(2nd)To what the status of my order and was told it was out of stock and my order would not be delivered until July! Why wasn't I told this before I ordered? I than told the person to cancel ordered and refund my money.
"

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Verified
5/5

2020-06-03

Perfect Fit

"I put the replacement number in and it showed the product that I needed. I placed the ordered and I got a confirmation number . The package arrived when they said it would. I’m very satisfied with the cover.It fits like new. Thank You"

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Verified
5/5

2020-06-03

Gazebo top

"I looked all over to find a replacement top for my 12x10 gazebo, and I found it here! Excellent on line shopping! Came quick ! It fits great and looks great !"

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Verified
5/5

2020-06-03

Just great beginning to end.

"Everything was nice from them telling me the canopy I needed from a photo to the price to the shipping speed. Thanks. "

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Verified
5/5

2020-06-03

Simple, easy, quick

"Website, ordering and shipment A+"

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Verified
5/5

2020-06-02

Wow!

"Fast service with exactly what I wanted"

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Verified
5/5

2020-06-02

Great addition to our pergola

"Works well. Rod pockets are best way to secure the ends."

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Verified
3/5

2020-06-02

Wrong Canopy

"Ordered a cabana blue 490 universal replacement canopy and received the cabana blue 432 replacement canopy.
CS was able to verify that the wrong one was shipped and will replace with the correct one once the incorrect one is received.
"

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Verified
5/5

2020-06-02

fast & efficient

"no issues so no communication w/ seller."

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Verified
5/5

2020-06-02

"Very helpful and easy to work with. Shipment came quickly."

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Verified
5/5

2020-06-02

Great quality and fit

"I have ordered a few replacement canopies from garden winds for my now 25 year old gazebo, each of them have fit perfectly and lasted 5+ years"

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Verified
5/5

2020-06-02

Great new canopy

"Bought a new canopy for our swing and it fits perfectly!"

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Verified
1/5

2020-06-02

Horrible Manufacturing and Customer Service Experience

"I received my replacement canopy and it was manufactured with the velcro on the opposite side of where it should be. I emailed Garden Winds and they said that I can get my ONE TIME replacement under the warranty. So basically, because of their manufacturing mistake, I have used up my warranty on a cover that was defective before I even received it. So if i have a real warranty issue in the next year, I am out of luck. Very poor customer service. "

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Verified
5/5

2020-06-02

Better than expected

"Needed canopy for garden swing. Better quality than supplied by manufacturer. Glad to have ordered two. Great company to do business with. Thank you for the fast delivery."

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Verified
5/5

2020-06-02

Replacement canopy

"Was very good. And fast service "

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