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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2020-06-04

Excellent Service!

"I ordered a replacement canopy for a Costco swing. I incredibly I received it within 48 hours from California to Ontario, Canada. This when most mail/packages are taking weeks even when shipped by courier. Thank you so much! "

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Verified
5/5

2020-06-04

Quick service

"Ordered online and it shipped the same day. Had in 3days ."

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Verified
4/5

2020-06-03

Arrived quickly but damaged.

"My gazebo top arrived with a hole In it. I'm not sure if it is going to hold up."

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Verified
5/5

2020-06-03

nice replacement

"installed the awning today and it's a perfict fit. Goes good with the original coushion color."

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Verified
4/5

2020-06-03

Perfect fit

"The main canopy fit perfectly, but couldn't get the smaller upper canopy to fit. All in all I'm all set up again."

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Verified
1/5

2020-06-03

Poor material quality!

"The swing canopy turned from blue to purple in two weeks. I will be returning it!"


Verified
5/5

2020-06-03

Great Service

"Ordered my replacement gazebo canopy top and even though there was a disclaimer on the site that said it might take a little longer to get the top, I was delightfully surprised when I got a notification the same day I made the order that it was processed and being shipped. It arrived two days later. The Riplock 500 top is great quality and I expect to get many years of use from it. "

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Verified
1/5

2020-06-03

Horrible service

"I placed my order on 5/20/2020. Got a confirmation email but since then, crickets. I should have received the order by 6/3/2020 (date of this review) but still no word on shipping."

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Verified
5/5

2020-06-03

Gazebo replacement top

"Excellent service from beginning to end!!!"

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Verified
5/5

2020-06-03

Perfect fit

"Prompt delivery. Perfect fit on frame, good quality canopy. I’ll shop at Garden Winds again"

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Verified
5/5

2020-06-03

Excellent no one better

"I was amazed by service shipping and product."

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Verified
5/5

2020-06-03

Grill gazebo cover

"Fit like a glove.. very happy "

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Verified
2/5

2020-06-03

incorrect canopy advised

"I purchased my swing via walmart in 2016. When I needed a new canopy I called Garden Winds last Sept to confirm the canopy online with Walmart was correct for my swing. I was told yes so I purchased it at the end of last season in Sept. I got the canopy and put the unopened box in my garage until spring. I opened it this May only to discover I was advised to purchase and sent the wrong canopy. I called Garden Winds in May and was told you have a 30 or 60 day return and since this was purchased last Sept., I was out of luck for a return or exchange and therefore had to spend another $68 on a new correct canopy. I had to therefore buy 2 canopies based on incorrect information from your company last fall. Not happy"

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Verified
5/5

2020-06-03

Fast Easy Transaction.

"Easy. I like the website pictures."

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Verified
5/5

2020-06-03

replacement canopy cover 12x12

"It took me a long time to find a 12 x12 with HOOKS. I need hooks in order to fit the frame I have.On my last one I had to replace the elastic on the hooks the second year I had it. Maybe you could use a much stronger elastic. (just something to think about). Other than that I would rate it a 5 star also please do not stop making a 12 x 12. "

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