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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2019-08-15

conopy replacement

"came very fast just next day after i order.looks so like original.A bit pricey but i am still happy."

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Verified
4/5

2019-08-15

Easy to find correct replacement parts.

"3 times over the past few years we have needed cushions or a cover, etc. and have easily found the correct items the first time."

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Verified
5/5

2019-08-14

Easiest thing I did all day

"Had been looking for a quality replacement cover for my umbrella then boom found it boom delivered boom installed boom happy customers!!"


Verified
4/5

2019-08-14

Poor delivery

"The delivery driver wouldn’t drive down my lane, saying that he thought his truck wouldn’t make it. Never had this problem with other deliveries. Why didn’t he call me? I would have walked up to get it. Had to wait a week and drive 50 miles to get my package!"


Verified
5/5

2019-08-14

canapy covers.

"I love the covers and I'm excited to be able to change out my theme with the different colors offered. I also did not realize they were so close to me so my shipment arrived quite quickly. :)"


Verified
5/5

2019-05-31

New canopy cover

"The new canopy cover was delivered in a timely manner, and is an exact replacement. The old canopy was about three years old, and had suffered from exposure to the sun, wind and rain—it started ripping in several places. I hope that this new fabric does better. The only complaint I have is that the dew collects on the bottom and drips down in the morning, but I don’t know that there’s much to be done about that."

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Verified
5/5

2019-08-13

Outstanding quick service

"You don't always expect to get very much in the way of after-purchase support for much of what is purchased at the larger stores.

In this case, weather had taken its toll on the shade for our patio swing and it needed to be replaced. All it took was sending a picture to Garden Winds and they responded quickly with info for buying a direct replacement shade.

Once the online purchase was done, the shade showed up within a few days. I really didn't expect priority shipping so that was the icing on the cake.

Thanks a million to Garden Winds and their outstanding customer support department...!!!
"

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Verified
5/5

2019-08-13

Great

"Product is high quality. Fit perfect!"

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Verified
5/5

2019-08-13

Perfect fit

"Emailed pictures and got a link to the right canvas within minutes . Perfect fit. Nice quality "

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Verified
5/5

2019-08-13

Customer Service and Product

"Excellent customer service and quality products.

"


Verified
5/5

2019-08-12

Great!

"No problems; arrived when promised. "


Verified
5/5

2019-08-12

Great purchase

"Canopy fit like a glove. Will bye again "

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Verified
5/5

2019-08-12

Fast, perfect fit

"Needed to replace only canvas ripped by wind storm. Ordered this one. It came fast and was a perfect fit"

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Verified
1/5

2019-08-12

0 Star Customer Service

"I have been in contact with customer service for several weeks. I have been given contradicting information every time I contact them. I ordered the correct fit for my model however was sent a top tier that is too small. Garden Winds shared the dimensions for the top tier with me, the length and width of what I was sent is over an inch too small. After the back and forth for weeks, they blamed their customer instead of taking responsibility for their mistake. They WILL NOT refund you the full price if they send you the wrong size. Awful customer service, do yourself a favor and find your replacement canopy from another company. "

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Verified
5/5

2019-08-12

Replacement canopy

"Excellent experience. Everything was as ordered."