ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2019-07-20

new cushion

"it fits perfectly and seems to have better cushion"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-07-20

Canopy

"Excellent service and customer relations"

Detailed Review Benchmark + -
Pricing of products and services

Verified
4/5

2019-07-20

So far, so good

"From time item was ordered, it was 2 weeks before delivery. Item may not been in stock when ordered, thus causing delay. Upon receipt, I installed the cover on the grill gazebo. Installation was straight forward and took only a few minutes. Canopy fit perfectly. Looks great, much better than the original. Great suggestion from Garden Winds was to treat fabric with 303 Fabric Guard for extra protection. Will be doing that tomorrow. Very happy with purchase."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
3/5

2019-07-19

Too tight

"It was too tight , didn’t fit"


Verified
5/5

2019-07-19

Satisfied

"Very satisfied Fast delivery "


Verified
5/5

2019-07-19

Perfect fit

"After a bad storm we needed to replace two canopies, ordered both from Garden Winds and are very satisfied."


Verified
5/5

2019-07-19

Delivery on time

"Good stuff and good delivery.

Thank you
"


Verified
5/5

2019-07-19

Exactly as Advertised

"Buy with confidence from this seller. Exactly as advertised. Reasonable prices, seller provides fast shipping."


Verified
1/5

2019-07-18

It didn't fit the original frame had to alter the framework.

"Terrible had to alter the Framework "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2019-07-18

Worse customer service experience.

"I paid next day delivery to come on a Saturday about $100.00 and did not arrived until Monday, when I called the company their customer service department did not care and they told me that I needed to read the fine print to understand their policy. really bad customer service."


Verified
1/5

2019-07-18

Great Canopy / Horrible Customer Service

"I was charged a second time in July for a canopy that I already purchased and received in May. I am also being told that I have to wait to receive it and ship it back before I can be refunded for a purchase I never authorized . "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2019-07-18

Excellent customer service

"I have been using Garden winds for probably six years now and they have the best customer service anywhere!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-18

Umbrella

"Nice to be able to communicate & send photos "


Verified
1/5

2019-07-18

Not good

"Sell products that they don’t have in stock and don’t know when can have them "


Verified
3/5

2019-07-18

The shipping was great. The product design not so much

"Fast shipping. The actual canopy is beautifully sewn with great fabric. The biggest problem is the fabric sags leaving a place for water to accumulate and form a bubble when it rains. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process