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Product & services pricing
3.63/5
Chance of future purchase:
3.77/5
Shipping & packaging:
4.45/5
Customer service:
3.94/5
Return/Replacement policy:
3.90/5

Verified
2/5

2018-07-06

Just an expensive tarp.

"No issue with the website itself. Response and delivery were fast. The product was an extra large cover for a swing seat

https://www.gardenwindscanada.com/protective-swing-cover-extra-large-p-2063.html

The only site I found with a cover that would fit our swing seat. When I received it, it really is just a tarp, no different to a $20 tarp you can buy anywhere except it has been cut and stitched together. That alone makes it feel cheap, but the big problem is the stitching is awful, just big wide gaps, water just pours through every edge, which kind of defeats the purpose when you want to keep rain off the cushions. I'm going to try and use transparent caulking to fill all the edges as I haven't found anywhere that sells a decent cover large enough, so I'm stuck with my $130 leaky tarp for now.
"

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Verified
5/5

2018-07-06

Excellent experience

"The cover was ordered last minute but was delivered in time for the 4 of July!"

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Verified
5/5

2018-07-06

Repeat customer. Always great service!

"Garden Winds is a great resource for hard-to-find patio items."

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Verified
5/5

2018-07-06

Get the best, not the rest

"Fits perfectly. Received in three days. "


Verified
5/5

2018-07-06

Replacement cushions

"Love the new cushions. Fit perfectly and are so firm "


Verified
4/5

2018-07-06

Gazebo top

"We installed the universal top. it does fit a little loose as we were told it would but it is great. Its very nice sitting on our deck in the shade. "


Verified
5/5

2018-07-06

Bennett

"When the material support section of our swing ripped I did so not want to replace the entire swing and was thrilled to come across your product when I was googling how to repair it myself. We received the order quickly and the swing is back in use. Thanks so much"


Verified
5/5

2018-07-06

fast shipping, great product

"will definitely order again."


Verified
3/5

2018-07-06

good product

"good product but the fabric wouldn't stretch so I couldn't get the corners to stretch over the metal corners."


Verified
3/5

2018-07-06

Low Quality

"The buying experience was fine, but when I received the product it was not of the quality as the original canopy that came with my gazebo."

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Verified
5/5

2018-07-06

5 stars

"Called with a question first and spoke with friendly real live person. Delivery was super fast!

The product (gazebo canvas top) is great quality and fits like a charm.
"

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Verified
2/5

2018-07-05

Never fits

"Have tried twice and never fits."


Verified
5/5

2018-07-05

Great product! Fit perfect and was delivered super quick

"A bit pricey but well worth it. Looks great, fit just right and was delivered just in time for the summer and quicker than described."

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Verified
2/5

2018-07-05

Lack of customer service

"I received a replacement canopy as a Christmas gift.
When I went to install it in June, it turned out to be the wrong canopy.
Garden Winds wouldn't issue an RMA. I had to send the canopy back,
have it inspected, pay for return shipping myself, and the person who gave me the gift was refunded.
Meanwhile, I have the reorder the correct canopy.
It has been several weeks now, and the order status is still listed as "Processing."
There is little to no chance I will get to actually use the canopy this summer at this point.
I inquired about the status of my order via email and have received no response.
So my Garden Winds experience has been vastly less than satisfactory.
"


Verified
5/5

2018-07-05

Canopy replacement

"Canopy replacementWe received excellent service. When we spoke on the phone they took the time and give us good advice. The product arrived when they stated it and it was easy to install. We would definitely recommend them to other people"

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