"WORST customer service EVER! I now feel obligated post/WARN on social media as the Supervisor Jocelyn brazenly hung up on me as I was speaking!! If you're ever needing patio replacement items, DO NOT order from them, they will ROB you of your money for shipping and return when you cancel an item prior to shipping but supervisor said I was lying, so 80.00 is the bottom line they'll be stealing. Never had a problem previously with the company, but this time they were BEYOND rude!! How do companies get away with this! Will be hitting up the BBB next!!"
"Excellent customer service when I was trying to figure out the size I needed - having an older Target branded gazebo with two different dimensions with the same name - brilliant by them (not). Then I received the item. It seems by all appearances to be well crafted. It fit. Big plus points there. I actually prefer the look to the old ones.
Obviously, the real rating will be how it lasts. I went through several tops in the past, with a very windy area seemingly ripping them up. I have hopes this one will prove more sturdy. But at this point I would highly recommend using them for your gazebo topper needs."
"Fast delivery and good fitting product."
"We are very happy with the help we received prior to our purchase and it worked out well! Thank you!"
"Garden Winds customer service helped us with our order- before we ordered! My husband emailed pictures and Garden Winds promptly gave us advice about what we needed. The order arrived quickly and the replacement canvas was a perfect fit."
"Too much of a hassle to return "
"Canopy is exactly what I wanted. Seems to be made well and it fit perfectly."
"things were good except fit. It needs to be about 1 in. larger both ways. this is the 3rd one I have got from you and all 3.
each one, 1 eyelet pulled out to get the last corner on.
Dallas Green
****@****"
"Have ordered many times from Garden Winds. I am very happy with the replacement canopies I have received. If I could make a suggestion for the future, it would be to add a few larger grommets to the canopies. The most recent one I had to replace had the larger grommets and enabled the water to shed much more efficiently.
If you are able to do this with the replacement canopies, it would be great!!
Thanks again for your prompt service. Great company!"
"The gazebo we bought was over 10 years old so we had no idea what cover would fit. I texted them a pic and they were able to tell me how to find the right one. Got the order and put it up this weekend and it looks great."
"I am a repeat customer and find their product and service above reproach."
"I have bought a few canopy replacements from garden winds,and they have lasted a good time.The delivery has always been very fast.This is why i think this is an excellent company."
"Satisfied with purchase. Would use again.
"
"I'm a repeat customer. No issues , problems or concerns. Delivery was as promised."
"I would buy from this company"