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Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2018-05-22

Pergola canopy

"Order came fast and was perfect"


Verified
3/5

2018-05-22

Pergola canopy

"The product description was too vague. The selections to choose from were too limited. I was looking for overall dimensions and I could not find one for the size of my pergola."

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Verified
5/5

2018-05-22

Fantastic customer service!

"I had a problem with the cover I received. They dealt with it right away with no stress placed on me! I appreciated it so much!"


Verified
4/5

2018-05-22

You went beyond to help me solve my problem of what cover to use with our type of pergola

"Thanks so much for the help it was easy working with you Will come back for other needs"

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Verified
3/5

2018-05-22

ordered a presale..

"Wanted a top on my pergola won't be available until June"


Verified
5/5

2018-05-22

"Product I received looked very strong. Glad I ordered this"


Verified
5/5

2018-05-22

Pleasantly Pleased!

"This is my second experience with garden Winds. Placed my order for a canopy for my Better Homes 10X12 Gazebo on line. Received my confirmation email and my tracking number. It was shipped that day. Received on time. Treated my canopy. Followed the installation directions. Fit perfectly, looks great! Pleasantly Pleased!"

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Verified
5/5

2018-05-22

Canopy

"Canopy was shipped quickly. The color was not the right color but will work. "


Verified
5/5

2018-05-22

Happy replacement

"We purchased a gazebo from Lowe's about five years ago. The canopy finally gave out. Lowe's no longer carries that gazebo or canopy. In fact I had
lost the gazebo model number so didn't even know how to replace it correctly. As per the Garden Winds site, I sent pictures of the gazebo and the
next work day they responded. They suggested a canopy which looked right and had it in three different qualities. I picked the middle one and ordered, hoping for the best. It arrived a little over a week later. We put it up the following day and it fit just as well as the original. Time will tell how well in lasts but we think it will be fine. The only improvement could be a selection of colors in this model. This model came in beige only which is okay.

Customer service was great in that they came up with the correct canopy promptly. Payment was easy. Shipping for the 7 pound canopy came ground USPS.
"


Verified
5/5

2018-05-22

Totally Satisfied

"We have ordered several times from this company and every time it has been the right cover. "


Verified
5/5

2018-05-22

Will return

"Happy with product, fast service, received product by mail in two days! Canopy Fit better on the frame than last one ordered 4 years prior. Looks great. "


Verified
5/5

2018-05-22

Found my model and everything was perfect

"I was not able to find the canvas for my Home Depot unit anywhere but with just a few pics of the frame I was able to get all 3 pieces I needed. They fit perfect and look great too"


Verified
3/5

2018-05-22

I am a little amazed!

"I was surprised at the changes in your product since last one I ordered. I like the zippered dome rather than the velcro but there are no grommet holes for the 4 corner pieces to fasten."

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Verified
1/5

2018-05-22

Received wrong product

"Ordered the correct item and they sent me one that did not fit"


Verified
2/5

2018-05-22

Inaccurate information

"I was excited to find replacement cushions for our 8 year old patio set. When I called a week later to check on the status, they informed me that the sofa cushion was no longer being made in the color that I had ordered. Even though the color option was still listed at the time that I ordered it, they are no longer making that color. No point in ordering the chair cushions if the set cannot match. Disappointed with incorrect options and that no one called to let us know that this was even an issue. "