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Product & services pricing
3.64/5
Chance of future purchase:
3.94/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
2/5

2017-10-06

D d not recieve my first order.

"I ordered a strippd cover. I ot a plain cover. Why?"


Verified
5/5

2017-10-06

Canopies

"Ordered my product. Got them in a reasonable amount of time. Got what I ordered. Thumbs up. "

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Verified
5/5

2017-10-06

Awesome replacement canopy

"I have to admit, I was skeptical that the product would be as well made as other reviewers claimed. I purchased the "better" canopy and have to say it is very well made and even BETTER than my original(which lasted 3 years). The seams, fabric used, pockets, all of it - well done! It is one color, which I expected, but the pattern matches the original perfectly. I am very happy with my purchase! Arrived quickly."

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Verified
5/5

2017-10-05

Excellent service and promptly delivery

"Sales lady was courteous and knowledgeable of the product"


Verified
3/5

2017-10-05

Talking to someone outside the US

" When I first called to place an order I got someone that didn't understand english.She couldn't find my last order and then couldn't find my model number,after 5-10 minutes
she said the computers were down and she would call me back.I gave her my number and
am still waiting for the call back.The person who answered my e-mail found my info and
completed my order in a prompt manner.Thanx to them for helping find a ending to my
problem.Will use your company again.

Michael
"


Verified
2/5

2017-10-05

Gazebo not what is pictured and poor operator service

"I tried to order the gazebo replacement by phone and was told by your representative that it was not available because there were none even though internet showed there was one. She would not take my order. Hence I ordered it thru internet and was able to get it within a week to my surprise. The replacement fits but it is NOT what the picture showed (Brown color band) just the same color all over. You need to show the picture of the replacement that is available not what it used to look like."


Verified
5/5

2017-10-05

Great service!

"We have reordered numerous times, all were the same awesome experience."


Verified
5/5

2017-10-04

Pleased customer

"We ordered our new replacement canopies for our pergola in a sage green, and they arrived timely – – and are absolutely beautiful!"


Verified
2/5

2017-10-04

No post hurricane help

"We had to replace our gazebo cover that was shredded by Hurricane Irma and just missed a 20% promo that expired a week earlier. The company wouldn't extend the promo or give us any discount even though we had purchased from them twice before. I didn't feel very valued. "


Verified
4/5

2017-10-03

Mostly Satisfied

"The ordering experience was good and a question was answered promptly by the phone rep. Stopped short of 5 stars since the item is out of stock until 2/2018."


Verified
1/5

2017-10-03

replacement canopies

"I called garden wind to get a canopy replacement for a gazebo we inherited upon purchase of a home. The winds we have had lately totally tore it apart. I am trying to replace it. Not knowing what brand it is, researched your website for a gazebo that looks like mine. I ordered a replacement carefully choosing the gazebo that looks exactly like mine. From what I see, there is no way the canopy will fit the gazebo, even though I ordered the size that fit the gazebo. Now, my complaint is about the customer service. I called and got no help at all about exploring the possibilities of a canopy fitting the gazebo bought from you. I got brief comments, comment I felt were denigrating. I have a garden winds canopy and would like to speak with someone about possibly find the right one for my gazebo. Otherwise, I would like a receipt in order to return it, hopefully with free shipping."

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Verified
5/5

2017-10-02

Doing my happy dance...

"PaRT FITS PERFECTLY, AND WAS EASY TO INSTALL."


Verified
5/5

2017-10-02

This was so very quick and easy to order!!!

"Very easy to order and quick receiving! Already have them up and they are perfect!"


Verified
5/5

2017-10-02

Canopy

"The replacement canopy looks better than the original, we will check out fit next spring."

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Verified
5/5

2017-10-02

Mccree

"All was good...it looked good and fit good"