"I purchased a brand new laptop (had to save for it) it arrived new in box with all warrantee paperwork. It will not charge and has been sitting useless on my desk. Called the number on my warrantee card and gateway said the warrantee was no good because i bought it from newegg.com. Newegg said they dont cover it "thats what the manufactures warrantee is for. So now weeks later I am out 700 dollars and am totally screwed. "F" Gateway and their crooked ways they should be able to run the ssn and see its brand new they should honor their warrantee HO DO YOU TRUST WHEN EVERYONE IS A CROOK"
"This is the most god-awful laptop brand I have EVER had or seen. It’s absolute garbage.
I had mine for 3 months. When I opened it one day, the screen was about to disconnect from the damn keyboard itself. I tried taping it, but it kept getting worse. I think it was made of some cheap-**** plastic.
I knew it was a bad sign when it was THAT small.
I’d recommend that no one buys this brand. It’s absolute garbage. It’s terrible. If it were possible to give it 0 stars, I would. It’s THAT bad.
Again, please, don’t waste your money on this brand. I don’t want anyone to end up in the same boat as me."
"Bought this at Walmart for college use and to make resumes. Spent 6hrs trying to set it up... All it does us go to a blank blue screen with nothing to click on at all... How do i send this garbage back and get a refund? I will go soend the $400 at Best Buy for something that actually works. There is no instructions on what to do other than follow the set up process but says nothing on how to get pass the blank screen or how to go to the home page/desktop whatever the main screen is called so i can actually use the damn thing... Do Not buy from Walmart go to like a Best Buy and just slend the money for a laptop thaf actually works."
"Do not buy I did a factory reset and my whole computer took a sh**. I called customer service and no help there so they made me do a claim been a week and haven't heard anything or how to fix my laptop. Worse computer and company. "
"I'm a entrepreneur tech/resseller of PC/laptops/smartphones and out of all the electronics I've worked with, Gateway's are worst in the world. I've ruined more HD's with them than anything, second in line are motherboards. I've never had a good experience with their products, whether it's a desktop, or a laptops. I'd be amazed if anything of theirs works. New or not"
"One of the worst Laptops i ever used, i had to buy a new computer to work, because i was short of money i decided to try this one out, it constantly shuts down, the operative system constantly is running out of memory.
The only good thing about it was the price, but definitely not worth it,
"
"This is regarding Gateway 15.6". I have had the worst experience yesterday working with Gateways customer service. It has not been a yr & touch pad stopped working. The rep that was working with me instructed me to refresh the laptop which caused ALL OF MY PROGRAMS USED FOR MY WORK to disappear. My husband & I are infuriated that not only did they not fix the touch pad problem but now I have to do extra work in getting all these programs that were deleted in working order in order for me to continue working & this also includes our financial info that was ready to go to our accountant for tax season. I will never ever buy any anything from Gateway again."
"I bought a GatewayNE71B at Wal-Mart april 2013 a computer idiot if it can beabused misused im the man for the job ive even got 5 stereo systems wired up to it I PUSH ALL the wrong buttons causing complete caos it always has a way of fixing itself its got great battery life and the cd burner never dies its been GREAT I would buy another one today "
"this is a review that i just posted on Amazon and i wanted to share it here as well... concerning the Gateway ZX4270-UR30 19.5-Inch All-in-One Desktop (Black)
i must disagree with quite a few of these negative comments, while adding to the positive ones... I have had this system for roughly 6 months now.. To my associates/friends/family, i am the worst thing to ever happen to a computer. I have broken every screen whether it was a pc, mac, tablet, or cell phone that i have owned ( probably around 75 in my lifetime) .
As an Industrial Designer,I attempt constant upgrades, downgrades, etc. with ZERO prior knowledge on how to do so which always leaves me with a blue screen attached to a bunch of unplugged wires and corrupted software which is no doubt missing its protective outer casing.. I drop them, my heavy tools such as screwdrivers, hammers and such fall on them, the cat knocks them down, they fall off the wall. or perhaps i just thought it could be even more functional somehow which by the end simply left me with a shoebox filled of screws and wires. .. who knows... i could go on and on....
My point being that this machine has suffered no more, and certainly not less than ALL of personal computers before it that suffered the travesties i have listed.. However, I am sitting on my sofa using it to write this review, AND, it looks just as good as the day i bought it. I swear. This machine has been through hell & high water with me ( in fact i just dropped it off of the back of my couch, 3 different times today) and yet it just keeps dusting itself off and conducting business as usual... I LOVE IT. The insides are minimal and the important parts (all three of them) are safe in protective shells making it virtually impossible for me to hurt them.. I HIGHLY RECOMMEND THIS COMPUTER FOR EVERYBODY, THE RESOLUTION IS AMAZING, THE SOUND (with a third party equalizer installed) IS BETTER THAN MY "50 FLATSCREEN HD TV, and even though i corrupted Windows 8 months ago (and replaced with Linux) the included hard drive had no issue with me doing so...
the only downside is that if you run multiple intensive cpu guzzling programs, such as my 3 photoshop and webbuilding programs, while surfing the net, while installing updates , AND watching a movie in the top corner .. it can have a bit of a lag.. thats it. THAT IS THE ONLY PROBLEM. I am currently looking for the exact same one (only bigger because i have a slowly progressing eye disease causing me to go blind ) but i simply cannot afford it.. So for now.. i worship this computer and i implore you all to do the same, you will not regret it :)"
"Worst Brand ever!!! Purchased my Gateway laptop model NE56R in November 2012. Summer 2013 came by and by June my screen all of a sudden had a small internal wriggly line on the right hand side, the next day I had a flashing blue screen. Called customer service whom told me I had to send it in to their repair center for diagnostics. Received a call back from diagnostics dept. who was accusing me of breaking the screen when my laptop does not even move from my Table. it's a simple flip up and flip it back down. Customer service wanted to charge me $300 to fix the screen, I had to dispute and tell them to have a manager call me. Manager called me back and unfortunately had to pay $175 just to fix the screen. Now I have a dotted line going across the middle of the screen and it's only been 4 months since they fixed it. NEVER BUY GATEWAY!!! Wish I had looked up the reviews before purchasing."
"NE56R34u 15.6-Inch Laptop -
It worked well for a few days, but then began shutting down at random times. I made sure all the power settings said never to shut down automatically. Gateway support suggested resetting the BIOS, which I did, but that didn't solve it. I had to send it back to them (and I paid the shipping, even though it failed after only a week!) They sent it back a week later, and the problem just occurred again yesterday (two weeks after we got it back.) I'm calling this a lemon.
After sending it back TWICE, the problem persists. Gateway refuses to refund or replace, even though the second time it was in for a repair they couldn't reproduce the problem. Amazon says that my window of opportunity to return the item expired. (Hey, I've been trying to get it repaired!!)
I'll never buy another Gateway."
"Gateway as others have said on here has the worst customer service I have experienced. About two years ago I bought a Gateway netbook through HSN. The netbook worked fine at first but after several months that is when the problems started happening. This is where the story begins to take a turn with me having to deal with their horrid customer service. The first problem is with there automated voice system. The system asks that you recite some number that is located on the bottom of the computer, It seems that no matter how clearly you speak the voice systems seems unable to recognize your voice and it takes several times before it gets the number correct. The second problem is with their tech support people when you finally able to connect to a real person you usually fine that you will be talking to some person in India that at lot of time although nice is hard to understand. The third problem as I said before is the fact that you have to spend a great deal of time navigating through their useless voice mail system before you can talk to a real person. Another problem with them is the fact that they seem to make crappy cheap products that are of poor quality. In the two years that I have had my computer I have had to send my computer in for repair so many times I lost track. Never once during the times that I have had to send it back have they ever offered to simply just replace my computer with a new one. Another problem is that shortly before the warranty was set to expire for my computer then began to agressively harras me to try and get me to extend my warranty. Becuase as I stated earlier since I had to send the computer back several times which would add up to a lot of time that I was unable to use the computer and since they refused to send me a new one I came to the conclusion that they should at least extend my warranty which they finnaly did. But they did not do this until after they first gave me the run around and passed me from person to person which took a great deal of my time. I will never buy another Gateway Computer ever again"
"0 out of 5 rating
I wish I'd read these reviews before purchasing a new Gateway desktop. Trouble from day 1. Have faxed proof of purchase, emailed proof of purchase several times, talked with cust service by phone, 2 online chats and today a message straight to corporate...at least I hope thats where it went. I should have stuck with HP...I will never buy a Gateway/Acer again. I'm an author so have plenty followers. I'm going to make sure nobody I know ever buys their product. My next book title will be; Never buy a Gateway/Acer product. I would appreciate it if all of you would let me use your reviews in my book. email me at ****@**** We'll get our revenge...lol"
"I bought a Gateway notebook NV55C for myself two years back, and within the first 3 months of having it, it started crashing. It would overheat and then suddenly shut off all in 2 hours of it running. This continued for another 10 months until it abruptly stopped around February of 2012. Now, in December, it has started up again, and I can't stand it... It happens so frequently now that I have had to start putting an ice pack (along with the fan that I have had since the begining) underneath it to keep it from overheating. If this continues to happen I'm afraid that the screen will soon have a big hole in it the shape of my fist...
NEVER BUY FROM GATEWAY.
EVER."
"I bought a brand new Gateway laptop from BestBuy and about a week after the warranty ran out the motherboard died. It would cost more to replace the motherboard than what I paid for the laptop. Do NOT purchase a Gateway - they are the lowest end laptop ever and you WILL be dissappointed. My buddy had the graphics card, which is attached to the motherboard die, shortly after he purchased it, too. These notebooks are JUNK! Stay away!!"