"I recently purchased two iPhones from Gazelle. The first could not make calls and they replaced it with a phone that stopped working within 60 days. However, since I had it in my possession for more than 30 days they would not take it back. And to be clear, I brought it to 3 different repair shops who told me there was no way to fix it because there were multiple problems. On the second phone the camera stopped working after 60 days."

"Gazelle’s policy appears to be to offer an inflated price online to lure you in, then downgrade the offer once they receive your device, usually to what you would have received had you sent it directly to the manufacturer. In my case I had an iPad that had been in a sturdy case with a screen protector since I bought it. Their online offer was $85. Since Apple was offering $70 I took the Gazelle offer. Within days I had received the shipping box and I sent the iPad to them. A few days later they reported back that they were only going to pay me (wait for it…) $70. Apparently, it acquired numerous scratches in transit. Mmmm. It was used. I don’t deny that. But it was also protected and well cared for. It had never been dropped and rarely left the house. I have sent devices back to Apple and always received what they said they would pay. I think, to get the $85 from Gazelle I would need to have sent my iPad in its original box, unopened, still hermetically sealed. Their response included a take-it-or-leave-it offer – I could accept the $70 or they would send it back to me in which case I would send it to Apple and get $70. There was no option to appeal their assessment. Of course I accepted the offer. I subsequently wrote to customer service to express my dissatisfaction with this practice only to learn that I could have appealed the assessment except, well, gee, I had already accepted the offer so it was too late.

So, I give them two stars because they were prompt but that’s as far as it goes. Everything else about my experience with Gazelle says to stay away. Apple delivers what they say they will deliver. You will probably get the same deal from Gazelle, but they will mislead you and offer you more to get your business. If that doesn’t bother you go for it, but I won’t do business with a company that treats people like that.
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"The experience was quick and easy. Gazelle sent a box that arrived intow days for me to send my iPhones. Once hey received them, Gazelle paid me within three days. Very good experience. I used other services in the past that took much longer and paid below market. Thanks Gazelle. "

"Selling my iphone to Gazelle was easy and efficient. They send you a box to mail the phone to them after you fill out the report online. My check was in the mail to me within two weeks. I highly recommend them!"

"I quoted multiple sites that buy back old cell phones. Gazelle gave me the most money for my phone (even with the large crack it had on the screen). I received my prepaid box in the mail within a couple of days and received payment the day they looked at my phone!"

"Quick and easy!!!!!!!!!!!!!"

"Sold two iPhones, received boxes in the mail quickly. Got email from gazelle that phones were accepted and check was on its way!! "

"Excellent - will definitely deal with Gazelle again."

"Updated as of 08/17/2018: I would like to update this review. Although I do not plan to order from Gazelle in the future, it is only fair to share my whole experience. I received a refund within 1 business day. I appreciate that in the end they made it right. Make sure you read their FAQ before purchasing. And hold them accountable to their website claims!

08/15/2018
Yesterday I ordered a computer on Gazelle's website. My husband did not get a chance to discuss this purchase with me and so I decided to see if I could cancel it. I went back on the website and checked the FAQ to find out Gazelle's cancellation policy. The policy states " If you purchased something from Gazelle, the best way to cancel an order is to contact Customer Care. To ensure that we cancel your order before we ship it, please call us at 1-800-Gazelle or click the "Contact Us" tab and send us an email including your shipping address and order number. Please Note: Because we ship within 24 hours some orders may be processed within 1 hr of submission. If we have already shipped your order, we would be happy to help set up a return!" Now, I want to highlight the "Please Note" section. This is extremely vague and confusing to me. I don't understand what they mean when they say " some orders may be processed within 1 hr of submission" I decided to wait in the morning to call (they were closed) to see if my computer had been shipped. The next morning I went online and checked the shipping status. The shipped status said: "unfulfilled". So it had not yet been shipped and based on their policy " To ensure that we cancel your order BEFORE WE SHIP IT please contact us". I expected to call and just be able to cancel. I call Gazelle's customer care. I speak with Shanelle. She told me she was unable to cancel the order (mind you, I CONFIRMED first that my order had not yet been shipped.) I told her this is ridiculous because their policy states just the opposite of what she told me. I asked to speak with management. She immediately transferred me to Ann. Ann told me she can cancel my order. I asked her WHY did Shanelle tell me she couldn't. Ann told me, Shanelle must have overlooked my order. I said okay and thank you. She gave me a case number and told me that I will receive an email shortly after its cancelled. She then went on to explain that it will take a very long time for the refund to show up in my bank account. I asked how long and she said she DID NOT KNOW. This made no sense and made me feel very unsure whether or not my order did indeed really get cancelled. I don't care if it takes 30 days, I want to be prepared for the unexpected. I feel that she did not care about my situation whatsoever. $700 is a lot of money to just sit around and wait for. So I hang up, unsatisfied with the situation and more concerned and worried. I wait for about 15 minutes for the email to show up. It doesn't show up. I check the status of my order and it had not changed. So it was not yet shipped, but my biggest fear was that if it was not fully communicated to the people who prepare shipments that I cancelled my order-they would charge me and I would be stuck. So I called again-expecting to hear from a different customer care rep. But it was Shanelle again. And she still had my account pulled up on her computer. I asked her why I had not received a cancellation confirmation email and she explained that their policies had changed and they are no longer allowing cancellations. I told her they need to change their policies to reflect this on their FAQ site. She said their policies changed TWO WEEKS AGO. She told me that Ann created a cancellation claim request and that it needs to be approved. I seriously could not believe what I heard. Because this is not what Ann told me. She told me she cancelled the order and that I should be receiving an email (which I NEVER received). This put me in a major panic. I told Shanelle that this is a very sketchy practice. I apologized to her for my reaction and told her she should rethink about working for a company that does not honor their policies and that is deceptive. Then I called my bank in tears because I didn't know what to do at this point. I had tried to work it out but lost my confidence and trust in the people who claimed that they worked it out. I feared that the package would still be shipped and my account would be charged. I called my bank and was reassured that they would file a claim when/if the charge clears. My bank also told me it will take 3 TO 5 BUSINESS DAYS. Finally, I look again for an email and there is nothing. I check my order status again and it still hadn't changed. I call again. Shanelle answers and this time I ask to speak with Ann. Shanelle puts me on hold. I never got to talk to Ann. Shanelle gets back, she told me she was able to officially cancel my order. The order status changed from paid to refund.They are very confusing to work with because they don't understand their own policies. "

"Excellent Response time and Communication"

"I bought a computer from Gazelle last September. 2014 Macbook air. Not even a year later, and almost $1000 later, the entire logic board needs to be replaced. I was told by tech professionals that the computer itself was faulty and sold to me faulty. Gazelle said it isn't their problem after 30 days. OH AND THEY DO NOT REFURBISH THEIR TECHNOLOGY. Another party does it. They are a scam middleman. DO NOT TRUST THEM"

"This was my second experience with gazelle, and I will continue using them! Not only is the trade in process easy, it is quick and user friendly. Plus, they have the best rates!"

"Very easy process from start to finish!"

"I sent a barely used iPad Pro (12.9" 32 GB wifi)--- was quoted $305 which was a lowball offer to start--- they resell it at $529, and they sent me $160. It was covered for the few short months it was used & flawless. This is a SCAM"

"Could have offered more, but whatever."